[上海]SAP

Purpose and Objective of Job

Installed Base Maintenance and Support (IMS) is a dynamic and growing global o

rganization within SAP Active Global Service & Support, recognized for its wor

ld-class services and support offerings. IMS supports SAP's customers worldwi

de as the product owner for all products in mass shipment.

SAP BPC (Business Planning and Consolidation) is a corporate performance manag

ement software that focuses on financial budgeting and consolidation as well a

s collaboration through reports and scorecards.

We search for engaged persons joining our team to execute IMS quality manageme

nt tasks efficiently and in good quality - for customers as well as SAP-inter

nally.

  Expectations and Tasks of Job

Preferred candidates will be team player, customer and service oriented, motiv

ated and reliable. Tasks include:

• Work in an international team support customers by solving their suppo
  
  rt messages, creating support notes and documentation
  
  
• Availability as contact person for most questions regarding quality, p

rocess and compliance issues

• Support of the IMS teams who need quality management specific advice a

nd knowledge

• Contribute on continuous improvement of software quality (stability, r

obustness, performance, TCO, ...)

• Provide support and training to other colleagues

 

• Participate in important projects (e.g. workload reduction)

 

• Provide regular product feedbacks or customer feedbacks to development

team

 

Work Experience

• Work experience in software development or maintenance.

  Education and Qualifications / Skills and Competencies

• B.S or above in computer science, engineering or mathematics, etc.

 

• Knowledge about SAP software development processes including product S

tandards (PIL) and validation and assembly processes

• Knowledge of SAP's product, quality and process standards

 

• Ability to implement improvements of IMS quality processes ( e.g. corr

ection and maintenance strategy )

• Good analytical, problem-solving skills

 

• Strong listening and time management skills

 

• A tenacity and patience to seek pragmatic and effective solutions

 

• Good oral and written communication and presentation skills in English

If you are interested in this position, please send your Chinese and English CV to zita.sun@ with the title of "Intern-IMS Quality Specialist-University+Major+Grade+Name"

Thank you.

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