- 工作地点：上海
- 职位：
- 信息来源：德勤
说明：
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Responsibilities :
- Troubleshoot hardware and software problems for all laptops;
- Provide timely updates and progress reports to End user and maintain "Service Tickets" in Client Support database;
- Escalate unsolved service calls to appropriate resolution parties and keep track of all outstanding tickets for further follow-up;
- Keep their Manager and key personnel within updated on outstanding and important issues;
- Compose technical solutions, for inclusion into the corporate knowledge database;
- Make effective use of the existing Customer Services support databases and resources;
- Search knowledge base for solutions to customer problems and utilize relevant solutions;
- Bring Customer reported problems to a resolution in a timely manner.
- 公司日常软硬件及notebook支持,参与global项目实施,协调
- 网络运维及IT infrastructure
Requirement:
- 计算机或相关专业本科毕业;
- 了解基本网络运维知识, 了解基本的SQL, 有微软或CISCO 相关证书优先;
- 1年IT维护或实习经验preferred;
- 良好的英语听说读写能力
- 2011年已毕业的大学生
申请方式：请各位有兴趣的同学尽快将中英文简历发送至angliu@
如何写一份简单、直接、高效的求职信？
