[上海]达科电子招聘客户服务部实习生

达科电子招聘客户服务部实习生，该职位隶属于客户服务团队，主要工作内容为：协助本地技术工程师建立客户文档，处理相关项目资料整理及翻译等工作，以保证整个客户服务部门的日常运作。要求每周至少工作2-3天，实习期为6个月，欢迎2013年毕业的同学投递！具体的工作内容和招聘需求如下：

Job Duties:

1. Responsible for providing and maintaining high standards of service to customers via inbound calls or E-mail, in order to develop and maintain a quality reputation in the market place, build public relations and grow Daktronics business.

• 1.1. Competent and timely recording and management of incoming requests from customers using Customer Service software system.
• 1.2. Review and verify customer entitlements, equipment and other information concerning request.
• 1.3. Provide assistance by answering product, order or invoice questions.
• 1.4. Follow appropriate escalation process and engage Technical Support and other Daktronics resources as needed to bring resolution to the request.
• 1.5. Use best practices for taking and recording notes accurately, concisely and timely in order for others to understand and use the information to help resolve the request and for future reference.

2. Assist customer service department to finish project.

3. Monitoring the warranty progress sheet and making the maintenance contract of different customers.

4. Use good judgment and make effective decisions.

5. Become knowledgeable about customer service processes.

6. Strive to improve departmental processes, profits and service to our customers, while helping to reduce costs.

7. Perform other duties as assigned to meet customer and or Daktronics expectations.

 

 

 

Requirements: 

1. Minimum of an Associates degree.
2. Ability to communicate efficiently and courteously both verbally and in writing.
3. Knowledge of Microsoft Office suite and ability to learn other software quickly. Accurate typing skills a must.
4. Empathetic and personable demeanor.
5. Out-going, self-motivated, flexible and well organized.
6. Good problem solving and judgment skills.
7. Maintain professional well-mannered business relationships with customers and team members.
8. Ability to handle stressful situations professionally and calmly.
9. Be good at English verbally and in writing.

 

 

有意向的同学请将简历发送至DakChinaHR@，主题中请注明"职位+姓名+何时毕业"。

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