[广州]世界前500强外资企业2012招聘

世界前500强外资企业招聘IT人员



IT Solution Representative , (Level 8)

Job Duties:



- To delivery IT Service desk related services to users and business partners via Voice or Email channels;

- To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time;

- To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies;

- To work on feedback and ensure errors are not repeated;

- To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;

- To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users.



Requirement:



- Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable;

- Minimum of one year’s Information Technology/ IT Service desk experience or equivalent;

- Excellent verbal and written communication skills;

- Fluent in spoken English and Cantonese; knowledge of Putonghua will be an advantage; Good written English for correspondence;

- Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills;

- Good job commitment, able to perform the job according to provided procedure and work independently.



工作内容：负责公司内部的系统维护

工作地点：广州市东风西路

工作时间：7*24小时轮班制

要求：

1、本科或以上学历

2、具有IT专业背景或IT工作经验

3、沟通能力好

4、粤语母语，英语要有良好的口语和阅读能力，水平达到cet-6



欢迎2011/2012应届毕业生投递简历！

简历投递邮箱：phoebe.su@

联系电话：020-38370707-308

联系人：Phoebe Su

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