[广州]上海仕达富新桥人才资源有限公司

IT Solution Representative , (Level 8) 

Job Duties:

   - To delivery IT Service desk related services to users and business partners via Voice or Email channels;

  -  To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time;

  -  To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies;

  -  To work on feedback and ensure errors are not repeated;

  -  To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;

  -  To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users.

Requirement:

  - Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable;

  - Minimum of one year’s Information Technology/ IT Service desk experience or equivalent;

  - Excellent verbal and written communication skills;

  - Fluent in spoken English and Cantonese; knowledge of Putonghua will be an advantage; Good written English for correspondence;

  - Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills;

  - Good job commitment, able to perform the job according to provided procedure and work independently.

工作内容：负责公司内部的系统维护

工作地点：广州市东风西路

工作时间：7*24小时轮班制

要求：

     1、本科或以上学历

2、具有IT专业背景或IT工作经验

     3、沟通能力好

     4、粤语母语，英语水平达到cet-6

欢迎2011/2012应届毕业生投递简历！