[广州]马士基（中国）航运有限公司广州分公司

如果:
· 你有解决问题的强烈愿望,
· 你有紧迫感, 同时也有保持冷静的能力,
· 你喜欢与人交流，与顾客建立良好的关系,
· 你热爱顾客服务，致力于提供超出顾客预期的服务, 那就请你加入我们，赢得一个充满激情和挑战的职业发展方向！

Title of Position: Intern of Customer Care Consultant
Department: Customer Care Organization
Reports to: Customer Care Team Leader

Purpose & General Responsibilities of the Position:
· Appreciate and apply the company values in daily work, ensure all issues from our customers are handled well according to the standards required by the department within the given timelines.
· Serve our customers with positive and service-minded attitude at all times.
· Ensure effective internal communication with other teams and departments, to act as a bridge between the customers and the company to pro-actively provide optimal solutions and/or services to our customers.
· Propose new initiatives for continuous improvement based on experience from daily communication with customers.

Specific Responsibilities of the Position:
1. Attend work on time. Attend Saturday/holiday on-duty based on team leader’s arrangement.
2. Always demonstrate positive and service-minded attitude to our customers with great patience.
3. Responsible for providing customer care to the customers assigned by team leader.
4. Proactively update/inform customers for company’s new services, rolling and schedule change, etc.
5. Promote Maersk Line e-commerce service to customers. Always ask for more.
6. Continuously enhancing customer experience by taking shipment ownership during daily operation interactions with customers.
7. Constantly taking initiatives to provide ideas and innovative suggestions on how to improve overall customers’ satisfaction level to our service.
8. Responds to all telephone inquiries base on the basic telephone handling guidelines, ensure your phone is picked-up within 3 rings.
9. Ensure all information inputting in the system is correct.

Learning Opportunities of the Position:
· Shipping knowledge.
· Maersk Line standard operational procedures.
· Communication skills and interpersonal skills.
· Problem-solving skills and commercial decision-making ability. Requirements:
· Previous working experiences related to export customer service is preferred.
· Strong interpersonal savvy in relationship building with customers.
· Good problem-solving and analytical ability.
· Positive thinking and having a happy attitude.
· Having a good understanding of the company’s values, always living the values in your job.
· Can work at least 4 days in a week (Monday to Friday)