[上海]云络网络

Technical Support

Title: Technical Support
Division: Support Dept
Report to: Support Manager
Number of Jobs:  1
Job Location: Xietu Lu, Shanghai

ChinaNetCloud:

We are the world's largest Internet server management company, architecting, designing, building, and running 24x7 the world's biggest websites, including monitoring, troubleshooting, backups, performance, scale, security, and much more. We are also China's oldest Cloud Computing Company and an exciting place to work, where you can learn new skills every day, solving all the world's Internet operations problems.

Our Vision:
Running the world's Internet servers.
Our Mission:
Manage every aspect of global customers' servers including performance, reliability, monitoring, backups, cost, and much more, all at world-class levels with great service, discipline, efficiency, and technical excellence.
Our Values:
Customer service, communications, teamwork, proactive, discipline, quality, efficient & productive.

Role's Mission:
We are currently seeking a person to join our Customer Service Support team. Reporting directly to the Support Manager you will be responsible for handling customer inquiries and servicing our worldwide customers.
You will work from home during night shifts and weekends when needed.

Responsibilities:
Closely watch company self built monitoring system for all customers and company internal servers
Following 24x7 support procedure, create tickets for customer email request, alerts and assign it to the engineer
Ensure usability of company hotline at all time
Ensure requests and alerts are handled properly
Prepare weekly report on graphs, analyze strange graphs and create tickets for engineers to investigate
Lead daily conference call with operation team, weekly conference call with management

Qualifications:
Bachelor degree, Computer Science related major is preferred
CET 4， Good level of English, Conversational: Decent - Reading/Written: Good
Good people skills
Good conflict resolution skills
Attention to detail and be able to work under pressure
Positive attitude with desire for career progression
Work well in a team environment
Good computer skills, Office Software, Email, Internet, IT, etc.
Linux knowledge

If you are interested in joining our expert team and want a challenging and rewarding experience, please send your resume to jobs_116@
For more information, please visit ww***com[点击查看]

技术支持

职位：技术支持
部门：支持部
汇报对象：支持部经理
招聘人数：1名
工作地点：上海市斜土路

云络网络：

我们是全球最大的互联网服务器管理公司，为全球最大的网站提供服务器架构、设计、搭建以及24x7全天候管理工作，包括监控、排错、备份、性能、规模、安全等等。我们也是中国最早的云计算公司，为员工提供令人激动的工作场所，在这里，你每天都能够学习到新的技能和知识，为全世界的互联网运维管理解决问题。

我们的愿景：
管理全球服务器。
我们的使命：
全面管理全球客户的服务器运营，包括性能、可靠性、监控、备份、成本以及更多。为客户提供国际水平的优质服务、纪律、效率、和卓越技术。
我们的价值观：
客户服务、沟通、团对合作、前瞻性、纪律、质量、效率和生产力。

职位使命：

我们正在寻找一个适合的人选加入我们的客户服务支持团队。他将直接汇报给支持经理，负责管理客户的需求，并服务我们来自世界各地的客户。
除了在正常的工作时间，他将根据公司具体需要在晚上或周末，在家里上班。
晚上或周末：18：00～02：00，02：00～10：00，10：00～18：00

职位描述：

密切观察公司为所有客户服务器和内部服务器所建立的监测系统
遵循24x7 技术支持的流程，根据客户在邮件中提出的需求、监控系统警报创建任务，并把任务分配给合适的工程师
确保公司的电话支持热线始终正常工作
确保需求和警报被正确的处理
每周准备监控图像的报告，分析图像异常情况，并创建任务让工程师进行深入调查。
主持每日的运维部门会议和每周的管理团队会议

任职资格：

本科学历，计算机相关专业优先
CET 4，良好的英文读写能力
良好的沟通技巧
良好的冲突解决技巧
注意细节并能在压力下工作
对职业发展有积极的态度
团队合作能力
良好的计算机技能，office 软件，邮件，互联网，IT等
Linux 知识

如果您对这个岗位感兴趣,并且想得到一份有回报的经验,请将您的中英文简历发送至jobs_116@

了解更多信息, 请访问 ww***com[点击查看]

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