
此信息由上海理工大学bbs审核并发布(查看原发布网址),应届生求职网转载该信息只是出于传递更多就业招聘信息,促进大学生就业的目的。如您对此转载信息有疑义,请与原信息发布者上海理工大学bbs核实,并请同时联系本站处理该转载信息。
Title: eCommerce Escalation Engineer
Summary
eCommerce Support delivers world-class support assistance to small, medium businesses, partners, developers and consumers. We help earn customers' loyalty for a lifetime, while working in partnership with product development to help improve product quality. We are there to help customers when they need help the most. In this role, you have an opportunity to be a personal hero for a customers and developers who are experiencing critical problems with their Microsoft solutions and work with the latest technologies.
You will have a chance to solve a new set of dynamically complex and challenging problems in a non-technical environment. Troubleshooting at this level is not scripted. As a Support Engineer, you will be designing and driving the discovery of potentially unique solutions for each of your customer's situations as part of a team. We'll provide you with abundant resources, including a rich content library, advanced tools, the business product group, and the experience of tenured team around you. You will also have the opportunity to collaborate and help your colleagues by sharing the results of your investigation. In this professional role, your contribution and overall impact is self-directed and the opportunities are plentiful.
Our world can only be described as a continuous learning environment with significant investment in allowing top troubleshooting minds to reach their full potential. Join our team of smart people and great leaders, and experience working with our cutting-edge technology including cloud services and future products.
Responsibilities
Basic Qualifications
Preferred Qualifications
Sample questions to help define potential candidates
General Troubleshooting and Knowledge checks:
1) Scenario - You are a support engineer who has to contact a Windows Phone 7 developer and ask them to change their application rating from E (Everyone) to T (Teen). Talk me through the conversation as if I am the application developer.
1. Looking to get a view of ability to communicate to a developer OR consumer customer in their preferred communication style
2) Can you tell me about a complex issue that required you to work across multiple tools and groups in order to bring to customer resolution?
1. Looking for someone that has famililarity with customer support tools and knowledge and ability to work across a bredth of systems and teams to bring an issue to resolution (bredth of solving issues not depth)
3) What are the free resources MS provides to troubleshoot problems developers might encounter?
1. Support Knowledge bases at su***com[点击查看], MSDN Forums at so***com[点击查看] Microsoft Connect at co***com[点击查看], Code samples at co***com[点击查看]
4) What is HTML5?
Understanding of Cloud Services Landscape
1) Windows Phone 7 - What would you do if a developer has submitted an app to certification - What are some of the reasons you think an application might fail Microsoft's quality bar?
1. Looking for someone that has basic understanding of application marketplace dynamics (example - Amazon, Windows Phone, Android, etc)
2) What devices do you have tied to a marketplace? What issues or challenges have you had in using the marketplaces?
1. Looking for someone that has an understanding of the application marketplace landscape (example - Windows Phone, Android, Amazon) as well as pitfalls and issues that can be encountered.
3) What types of technical publications or websites do you use for new and interesting technology?
1. Looking for someone that has an interest in / passion for understanding the latest and greatest technology trends
如有意向,请以"CSS-姓名-学校(毕业年份)-投递日期"为主题,如"eCommerce-王伟-复旦(2009)-0516"
发送中英文简历至v-seyuan@,谢谢!