[上海]500强知名材料研发公司招聘IT Helpdesk

500强知名材料研发公司招聘IT Helpdesk

Key Responsibilities:
- PC, Network Printer, Handheld device etc... 
- Perform tasks in accordance with established IT SERVICE DELIVERY, ACE, ISO documented processes, using only approved processes and tools
- Participating in the establishment, review and audit of ACE/ISO processes
- Identification of service related issues and establishment of corrective actions where appropriate
- Ensuring Provision Level 2 support for infrastructure (break/fix, preventive and asset management)
- Other site backup as assigned
- Ensuring external spending is managed in accordance with defined IT SERVICE DELIVERY/Corporate procurement processes, including leverage of global buying agreements where established

Key technology areas:
- Windows 95/98/NT/2000/XP Client Operating System (English & Chinese)
- Ethernet Local Area Network configuration, switches, hubs, routers
- Frame Relay based Wide Area Voice/Data Networking infrastructure
- Telephone Systems, VoIP, Voice Mail, Video Conferencing, ISDN
- Computer Hardware/Software/Information Security / Encryption / Firewalls
- Microsoft Office / Microsoft Exchange / Microsoft Project etc.
- Desktop Applications
- IP protection
- Advanced Technologies

Requirements:
- Diploma  degree or higher in Information Technology or related subject
- Above 2 years experience in similar position
- Fair English and local language communication skills, written and verbal
- Experience of some or all of the following:

Location: Jinqiao, Pudong Distrct

Email: mp2722@

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