- 工作地点：广州
- 职位：
- 信息来源：汇丰银行
说明：
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| 汇丰银行（中国）有限公司广州分行 —— RBWM | ||||||||||||||||||||
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岗位要求： |
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应聘者请将中英文简历作为附件发送至 hrgzh@ 勿将简历内容粘贴在邮件中。邮件标题"职位名称 姓名 学校名" Job Duties: l To perform accurate and efficient counter transactions and to offer a high standard of courteous and professional service to customers l To establish and keep good relationship with valuable customers by providing one-stop counter services l To have a strong sales sense and skills to cross-sell and proactively refer potential customers to Personal Relationship Officer (PRO) / Personal Relationship Manager (PRM) to support sales and promotion strategies. To be able to introduce independently promoted products to valuable customers l To report customer feedback and collect market intelligence in order to seek continuous improvement in customer service l Be familiar with local rules and regulation and internal guidelines and always keep alert for any suspicious Money Laundry activity and do report to superior Job Requirements: l Bachelor degree or above l Solid knowledge on Personal Financial Service (PFS) operations and products l Good understanding of local rules and regulations and internal guideline l Strong sense of responsibility l Good communication and interpersonal skill l Good written and spoken English l Good sales sense and selling skills l Nice personality l To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work. l To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate. l To answer all incoming HP phone calls if Personal Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO’s voice mail. l To make sure HP gift redemption mechanics works smoothly l To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied. l To back up PRO who is on leave or during lunchtime. Job Requirements: l Bachelor degree holder with at least 1-2 years customer service experience, ideally in financial industry l Good communication and selling skills l Good understanding of Retail Banking and Wealth Management (RBWM) products / services l Good spoken & written English l Well organized l Nice personality and presentable appearance Customer Development Officer 客户主任 Job Duties: -To achieve pre-set sales targets of personal banking products -To conduct needs-based selling activities through effective sales processes -To project a professional image while conducting sales activities -To promptly and effectively respond to customer enquiries, feedbacks and complaints -To prepare and submit sales progress reports on a regular basis Job Requirement: -Bachelor degree or above -One year or above working experience is preferred -Experience in sales-related function is preferred -Result-driven and able to work under pressure -Firm believer of long-term, ethical client relationship -Strong interpersonal skills and effective presentation skills -Customer-centric service mindset -Good spoken and written English is a plus
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