[上海]KLA-Tencor 半导体（中国）公司2012招聘

Customer Support Engineer

Based in Xian, China

Job Grade: E01

Reports to (Direct): Customer Support Manager

Responsibilities:

·         Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production.

·         Repairs equipment at customer facility. Evaluates equipment to determine type and extent of problem. Repairs involve board problems which can be performed using standard procedures.

·         Repairs of system level problems are based on CSE technical knowledge, education and training.

·         May assist senior engineer to conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.

·         Prepares fields service reports on customer support activity, may make recommendations for improvement.

·         Assists other field service engineers as appropriate.

·         Travels by car or commercial transportation to customer facility.

·         May contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Requirements:

·         Bachelor degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry.

·         Major: in range of science and engineering.

·         Proficient in computer MS office and other applications.

·         Good communication skills.

·         Proficient in the English language. Korean is preferred.

·         Responsible working attitude and should be a team player.

·         Ability to work under pressure.

Contact:

Lara Li
KLA-Tencor (Shanghai)

DID : 021-38619739

Website:ww***com[点击查看]