- 工作地点：上海
- 职位：咨询员|采购员
- 信息来源：上海大学外国语学院
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| 【就业】IBM－亚太区采购系统中心咨询员&采购员实习/全职招聘 | |
| 发布时间:2012-09-25 访问量:7 | |
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公司名称：IBM ETC 职位名称：IBM China Procurement Center BTO CAC (Customer Assistance Center) agent Order Executioner. 工作内容：(中文) 通过电话和email的形式解答和解决采购系统用户在实用系统的过程中产生的问题和遇到的困难。以及部分采购助理的工作：包括核查及审批订单，直接和客户沟通以明白采购需求, 和供应商沟通以获得更好价格, 保证货物能及时完好得送达客户。
Responsibility (Japanese)
The Customer Assistance Center agent is responsible for answering the inquiries and provide solutions via phone and emails to the clients who are using procurement application & process.
As a CAC agent, your responsibilities include but are not limited to:
l Answer incoming calls & Provide first call responses
l Generate a call tracking record
l Respond to routine “How to” questions
l Perform appropriate problem determination
l Conduct root-cause analysis
l Respond to status inquiries
l Transfer calls to appropriate support group as required
l Monitor email account
The Order Executioner is responsible for order fulfillment transactions and full buyer purchase order placement.
As an Order Executioner, your responsibilities include but are not limited to:
l Review requisition requirements
l Work efficiently with requester/client for additional information or any questions
l Determine source from Sourcing Instructions and contact supplier for price and delivery
l Negotiate cost savings and terms when applicable (non contracted sources)
l Procurement of low dollar purchases services
l Consult Sourcing & Tactical Buyer to understand commodity strategy
l Knowledge of all client specific processes and procedures
l Initiate outline agreements
l Interface with clients and suppliers on supplier and payment issues in conjunction
l Maintain all relevant supplier documentation (Certificates of Insurance; client specific EH&S documents, and supplier diversity certification)
l Ensure audit readiness of all purchasing documents
l Work with commodity manager and team lead
l Resolve blocked invoices
l Expedite Orders and follow up on deliveries
所需要求： 1.语言要求：能够流利地用日语和native speaker交流。如有其它语言优势，请标明！ Major in Japanese is not required but will be a plus. 3. 能接受early-shift: 8:00-17:30节假日跟support的country一致。 工作地点：上海浦东外高桥报税区(有班车) 联系方式：两天内发简历至 ibmintern@ （请在标题注明IBM全职，然后标明语言种类: 英语举例：Subject: IBM 全职/兼职 – 王小明 (名字) – 日语 其它外语（如有）） |
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