| 职位要求： |
1、Position：Accounting Assistant/several
Location ：Shanghai
Key responsibilities/challenges:
Position：
* Perform daily routines such as data input, invoice issuance, revenue collection and report preparation etc. on a timely basis.
* Follow procedural guidelines to ensure all revenues are processed and accounted for, all monies are collected on time and accounted for correctly
* Deal with all queries, internal and external, promptly and professionally.
* Prepare required KPI report correctly & timely. Cooperate with CS and Sales team to finish tasks assigned.
* Communicate and liaise with internal and external relevant person regarding any matters arising.
Selection criteria:
* Bachelor’s Degree.
* CET 6 or above. Excellent communication skill both in speaking & writing English.
* General understanding of the economic, political and business environment.
* Ability to think creatively and develop innovative solutions for customer needs.
* Team-player, good inter-personal skills.
* Honesty, hardworking, prudence, strong sense of responsibilities and team-spirit are most appreciated.
* Workable knowledge of Microsoft Office is a must.
Salary：
To be advised.
Remark:
Please send your resume to ABC.HR.AP@ (remark your name, school and targeting position in the email title)
2 Position：Customer Service Agent
Location： Shanghai
Key tasks & responsibilities:
· Provide support to customers as part of Sales, CS and Marketing effort aimed at delivering company’s product (Schedule Cargo Transportation) in accordance with customers’ requests and expectations, company’s applicable regulations, guidelines and instructions
· Ensure ongoing communication with customers, collect information on market activity, trends, players, products and services, solutions; timely report the collected information to regional management
· Collect detail information on shipments and ensure accurate capture of all shipment related data into the system, allocate space to cargo in accordance with pre-booked allotments (BSA), customers’ requests, management instructions and priorities
· Monitor the level of cargo allocated to flights, work out optimal scheme of cargo distribution and loading priorities on flights with consideration to weight, dimension, volume, density, destination, and revenue indicators
· Provide guidance to operations team with regard to positioning of ULDs with cargo on board in accordance with identified priorities
· Maintain continuous communication with customers, update information on flights schedule, follow up on status of shipments, trucking movement and other shipment related specifics, monitor the level of overall satisfaction with services of ABC, answer inquiries, handle complaints and pre-claims, collect feedback and clarify company’s requirements, rules and standards to customers in timely and professional manner
Selection criteria:
· Bachelor Degree
· CET at or above Level 4, good command in oral English
· Strong communication skills in both English and Mandarin are essential
· Experience in using PC standard Microsoft Office software applications- Word, Excel, familiarization with Lotus Notes is preferred
· Previous experience in working with customers in service industry is welcome but NOT obligatory, entry level candidates with no experience are equally acceptable
· Personal qualities- excellent communication skills, strong sense of responsibility, attention to detail, focus on quality and improvement, positive and active attitude, agreeable personality, patience, adaptability to changing and challenging work environment, integrity and ability to work in team and effectively contribute to final results, combined with well developed critical thinking and judgment capability
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