服务顾问 Service Advisor
公司名称： 斯堪尼亚销售(中国)有限公司公司性质： 外商独资公司规模： 100-499人公司行业： 汽车/摩托车（制造/维护/配件/销售/服务） 大型设备/机电设备/重工业..工作经验： 1-3年发布日期： 2012-12-03最低学历： 大专管理经验： 否工作性质： 全职招聘人数： 若干职位类别： 汽车销售与服务.工作地点：. 广州 ..
职位描述
Education and/or Experience:
• Technical knowledge
基本的技术知识
• Previous experience in automotive industry
汽车行业工作经验
• Work experience in sales
销售经验
• Further education in relevant field an advantage
相关领域的教育背景更好
Personal Requirements:
• Good communication and interpersonal skills, both external and internal
良好的内部和外部的沟通和人际关系技能
- Verbal skills
言语技巧
- Active listening skills
积极地倾听技巧
- Telephone skills
电话沟通技巧
- Attitude and respect
工作态度和对客户及同事尊重
- Negotiating and influencing
谈判技巧及影响力
• Proven organisational skills and administrative skills
以往工作经验，被证实有组织能力和管理能力
• Effective time management skills and ability to meet strict deadlines
为满足严格的最后期限，高效的时间管理技能及能力
• General knowledge of vehicle mechanical operations
对汽车机械操作知识有基本的了解
• Strong communication and interpersonal skills
优秀的沟通及人际交往能力
• Excellent customer service skills and ability to build and manage relationships with customers
优秀的客户服务技巧，以及建立和管理客户关系的能力
• Able to work on own initiative and under pressure
能积极主动的工作并承受工作压力
• General computer and IT knowledge
基本的计算机及IT知识
• Ability to actively seek solutions to problems
能积极主动地寻求解决问题的办法
The responsibilities included but not limited to:
• To provide the highest levels of service to both external and internal customers booking vehicles in for service and repair.
提供高水准的车辆预约维修服务
• Resolve any problems that arise immediately.
高效的解决出现的问题
• Make proactive outbound sales calls.
积极地通过电话销售
• Generate potential opportunities to sell hours & parts and maximising workshop utilisation.
利用潜在的机会销售服务时间和零件，让车间利用最大化
• Ensure all identified work is scheduled to be done either now or booking confirmed for the future.
确保所有已确认的工作按计划完成或确认预计完成的时间
• Provide the initial fault diagnosis to the customer, and schedule any required work with the Workshop, using the workshop planning system.
提供给客户最初的故障诊断，利用车间规划系统，对所需要 安排的工作与车间做好计划
• Manage quotation process, including checking customer credit rating.
管理报价流程，包括检查客户的信用评级
• Up sell associated parts and services including fixed price repairs, campaigns and special offers.
帮助销售零件和服务，包括合约维修价格，活动和一些特别优惠等
• Maintain open communication between the customer and workshop, to ensure the Technician has the right information to correctly diagnose problems and that the Customer’s requirements and expectations are met.
在客户和车间之间保持开放的沟通，确保维修技师得到正确的信息高效得解决问题，以达到客户的要求和期望
• Build and develop customer relationships by providing outstanding customer service, keeping the customer up-to-date with the job progress, explaining the content of the invoice and conducting vehicle handover on completion of the work.
通过提供优秀的客户服务、在工作进度中不断得更新完善客户信息、解释发票内容及维修工作完成后确保交车等来建立和发展客户关系
• Work as part of the Service Sales team to ensure:
作为服务销售团队的一分子，需确保：
- the workshop has the appropriate amount of work for optimising profitability;
车间拥有适当的工作量以达到最佳的盈利能力
- the supply of parts and accessories to the workshop and customers in line with demand.
确保供应的零件、车间的配件及客户符合需求
• Seek feedback from customers by conducting regular follow up calls as required.
按照要求，通过定期追踪电话寻求客户反馈
• Promote appropriate customer solutions using the Scania product portfolio and commercial campaign offers.
利用斯堪尼亚的产品组合和商业活动计划来促进合适的客户解决方案。
联系方式公司介绍
公司名称：斯堪尼亚销售(中国)有限公司
公司主页：ww***.cn[点击查看] |
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