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[上海]神州数码通用软件有限公司

(兼职,发布于2012-12-10) 相关搜索
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神州数码通用软件有限公司招聘信息(学院的合作单位)(12.10发布)

创建日期 2012/12/10 朱颖   浏览次数  3 返回    
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目前有3个部门正在招收实习生,分别是:软件开发部、IT部、呼叫中心(技术支持)。基本要求是需要计算机相关专业大三、大四的学生,英语水平良好,附件有详细的职位要求,请作为参考。
我司十分看重这次招聘工作,由技术经理直接担任面试官,并且非常希望今后能与贵方长期合作,以培养更多即将毕业的优秀大学生。
 
 
 
公司简介:
 
DGT Information Systems Ltd. (DGT)
神州数码通用软件(上海)有限公司
 
Company Overview
DGT Information Systems(DGT) was established as a joint venture between Digital China, General Electric (GE) and Tokyo Information Systems(TIS) in 2003.
 
Since its foundation, DGT has always dedicated to providing superior software development and IT services to global clients. Currently, DGT has employees across Development Centers in Japan, HongKong, Shanghai and Beijing. Current customers include GE, Microsoft, Oracle, Toshiba, Canon, Epson, IBM, Nokia and SAP.
 
DGT Strategles
Brand Strategy-DGT insists on building up our own national brand and intemational brand
Talent Strategy-DGT invites all the talented people to join in our team and offers all-sided training opportunires and career planning.
Social Responsibilities-DGT dedicated in cultivating fresh gradustes into professional engineers.
 
作为中国IT先锋企业的神州数码集团成立于2000年, 短短一年时间即完成了在香港的上市工作。集团成立至今,产品和服务覆盖全国120多个城市,建立了11个主要业务基地,中国区员工总数超过5,000名。
 
神州数码通用软件有限公司(以下简称DGT)是由神州数码集团、福布斯世界500强排行第二的美国通用电气公司(GE)以及日本第五大软件企业TIS公司在中国共同出资成立的强强联盟实体。
 
自创立之初,DGT就以创办中国一流的软件开发企业为己任,为国内以及日本、欧美地区提供高品质的软件产品和软件服务,目前已在日本、中国香港、上海、北京、成立开发实体。
 
DGT拥有一支来自世界各地(包括美国、加拿大、日本、澳大利亚、中国香港、马来西亚……)的专家队伍,突出的人才优势是DGT得以不断发展壮大的坚实基础。
 
迄今为止DGT已同GE、微软、甲骨文、东芝、佳能、爱普生、IBM、诺基亚、SAP等世界级跨国公司保持和发展着良好的合作关系。并积极为争取2008年实现公司上市不懈努力。
 
 
Regards,
 
Yue Zhang
DGT Information System(Shanghai) Limited
T: 86-21-60475758-816
Digital China(Shanghai) High Technology Park No.560, Shengxia Road, Shanghai, China.
 
Job Description
 
The Role:
·Be responsiblefor providing the entry level telephone technical support for hardware such as: Laptops, Desktops, PDA’s, and Printers, andproviding software technical support for products suchas; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software.
·Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
·Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
·Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
·Typically provides effective telephone technical support for various clients and internal employees. Escalates complex problems to higher level of expertise within organization.
 
Key Responsibilities:
·Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
·Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
·Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent’s established technical knowledge boundaries.
·Handles calls within product/client phone queues as directed.
·Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution 
·Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.
 
Skills and Capabilities Required:
·Quick learner
·Basic IT background (OS, Application software, Networks & IT infrastructure)
·Be capable to read and write English  
·Excellent typing, written & oral communication skills are required and customer services oriented.
·Be able to work in a flexible shift pattern.
·Good team work spirit.
 

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