Greeter, Retail Banking and Wealth Management Beijing
In this role, you will:
l To greet customers at the first point of contact as soon as the customers approach the branch. To provide excellent service to customers through introducing appropriate bank.
l To provide assistance in queue management and branch merchandizing display. Meanwhile, the job holder should maintain HSBC internal control standards as well as Group Compliance Policy and operational risk control to minimize the likelihood of it occurring.
l To greet and welcome all walk-in customers as soon as the customers enter the branch in order to enhance the moment of truth to the customers and upgrade the Bank’s overall service profile.
l To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and refer to relevant staff to complete the sales when appropriate
l To handle customers’ requests and enquiries. To relate customers’ queries and complaints to relevant branch staff or other internal departments for proper handling.
l To assist the queue management and maintain a high quality service and sales environment in the customer area of the branch.
l To perform other branch operational duties such as account opening maintenance as assigned after banking hours.
l Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
l Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
To be successful in the role, you should meet the following requirements,
l Bachelor degree or above.(recognized by the state)
l Good command of English.
l Working experience in service/sales industries preferred.
l Strong interpersonal and communication skills
有意者请同时将简历发至: hsbcbjghr@
邮件标题为:申请CDR 姓名 学校 专业
如未聘用,简历恕不退回。若一个月内未收到面试通知可视为申请未通过,恕不接受来电来访。
单位基本信息
