[苏州]缤特力贸易（苏州）有限公司2013实习招聘

缤特力贸易（苏州）有限公司实习招聘信息

公司简介：

    Plantronics (缤特力) 成立于1962年, 总部设在美国加利福尼亚的圣克鲁斯，业务遍及世界20个国家和地区，是世界上第一家生产轻型通讯耳机的公司, 而今则是轻量通信话务耳机产品的世界领先设计者、制造者和销售商。
    Plantronics移动话务耳机覆盖了多个领域：无绳和移动电话市场、计算机音频话务耳机系统、用于办公室、小型办公室或家庭办公室及呼叫中心的有绳和无绳话务耳机及系统。基于多年服务全球各类用户的丰富经验，业界无与伦比的人才资源，日臻完善的服务与支持体系以及强大的合作伙伴关系，Plantronics致力于帮助人们在商业活动、社会活动和个人生活中更加灵活地应用科技，增强沟通，优质通讯，并享受时尚。
    Plantronics通讯耳机已被财富500强中大多数公司及商业机构广泛采用，并参与了很多历史性的重要事件，包括1969年历史性登月的阿姆斯特朗通过Plantronics耳机把“月球一小步，人类一大步”的话音从月球传送到地球，以及在1984年洛杉矶夏季奥运会上，我们的产品被指定为官方专用耳机。
    缤特力苏州公司是缤特力在亚太地区的总部，坐落于苏州工业园区，拥有销售，研发中心，物流分发，技术支持中心等。
    Plantronics公司在业务不断增长和技术不断创新的同时也为员工在技术、能力和事业等方面的发展提供了广阔的空间。
    我们坚信，我们的员工是我们的核心竞争力。我们诚邀您加入我们的大家庭，一起致力于完美音质和生活的创造。

联系方式：vera.zhai@；0512-82282255

岗位：技术支持中心实习生

需求：2人

服务期限：即日起2个月(周末及法定假期休息)

具体岗位要求如下：

Position Description

POSITION TITLE: Technical Support Representative

DIVISION/LOCATION: Regional

DEPARTMENT: Global Customer Care

REPORTS TO: Customer Care Manager

Primary Functions

Answers telephone "hot line" and written or Internet-based inquiries from customers regarding company products.  Analyzes problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action.  Recommends solutions to customer application questions.  Maintains log of problems so that recurring problems can be reported to product development.

Primary Responsibilities

• Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations
• Handle telephone interface and initiates follow-up calls/paperwork in accordance with customer complaint procedure
• Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries.
• May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries.
• Gives interface matrix listed compatibility information to customers on company released products.
• May handle customer product repair invoicing and assist in preparation of customer service statistics.
• Check status of repair orders per customer request. 

Knowledge: 

Uses professional concepts; applies company policies and procedures to resolve a variety of issues.

Job Complexity: 

Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.  Exercises judgment within defined procedures and practices to determine appropriate action.  Has internal and some external contacts.

Supervision: 

Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

Requirements and Experience: 

• Requires an individual with excellent communication, customer service and organizational skills.
• Excellent problem-solving skills are required. 
• This individual must be able to work independently and as part of a team. 
• Candidate also needs to able to effectively prioritize their workload and be able to multi-task. 

·        Knowledge of Microsoft office applications (Outlook, Word, and Excel) required.

·        Conversational English language skills required.

·        Can work well under pressure.

·        Experience with troubleshooting and configuring computer hardware and software is a plus.  

·        Customer service experience, especially in a call center or technical support environment is a plus.