[上海]EMC

是代朋友发布职位信息。如需咨询请直接联系 vivian.ye@
 
JD_Global Technical Support Engineer 
Responsibilities:
1.Represent EMC and communicate with corporate customers via telephone, writte
n correspondence, or electronic service in regard to finding solutions for tec
hnically complex problems identified in EMC products.
2.Solve highly complex level of problems, involving broad, in-depth product kn
owledge or in-depth product specialty; that may include support of additional 
product line. Frequently, these problems will not only be technically complex,
 but will be politically charged situations requiring the highest level of cus
tomer skill.
3.Responsible for efficiently managing the relationship with these customers a
nd thoroughly documenting their cases.
4.Participate in case triage meetings to share knowledge with other engineers 
and develop efficient customer solutions.
5.Consistently share best practices with team members. Act as technical resour
ce for broad and complex issues, and may typically be assigned to moderately s
trategic accounts. Developing and deliver "in depth" technical training to oth
er engineers.
6.Write complex technical articles and sample programs for E-Knowledge base.
7.Maintain strong working knowledge of pre-release products and take ownership
 for product improvement in key product areas.
8.As a 24X7X365 organization shift work, holidays and on-call responsibilities
 may be required.
Languages:
1.Excellent written skills and verbal communication skills in English.
2.Acceptable communicational skills in Mandarin.
Education Requirements:
Bachelor's degree or above in Computer Sciences/ Engineering from a reputed Un
iversity/Institute
Qualifications:
1.Ability to work independently, learns quickly, and be proactive.
2.A passion for customers and a strong desire/interest to handle a variety of 
technical and business issues for customers including very basic issues and po
litical and complex issues, and issues that are ambiguous and require identifi
cation.
3.Superior analytical and problem solving skills. Strong Ability in multi-task
ing and prioritize work environment.
4.Effectively communicate on a peer level with IT professionals within custome
r accounts to quickly and accurately recommend and communicate solution strate
gies.
5.Facilitate timely resolution of customer's problems by logging and maintaini
ng status of problem and problem resolution in call tracking system.
6.Effectively document and communicate customer questions, issues, and require
ments to support management, product management and development.
Work Experience Requirements:
7.Architectural understanding of one or more operating systems (Windows, NT, H
PUX, Solaris, AIX, Linux, NetWare).
8.Architectural understanding of networking knowledge (DNS, Domain, AD, TCPIP,
 UDP).
9.A minimum of one (1) year of technical support experience facing internal an
d externals customers at the enterprise level.
10.Working knowledge in the area of storage technologies such as RAID, Fiber C
hannel, Tape Libraries and Backup Software is a plus.
11.Architectural understanding of one or more relational databases (MS Exchang
e, Oracle, SQL, Lotus Notes) and possess ability to analyze and tune databases
 and operating system performance is desired.
 
Please submit your resume to vivian.ye@

本站提醒:如何识别虚假招聘信息？求职必看，切勿受骗上当！

如何写一份简单、直接、高效的求职信？