- 工作地点：上海
- 职位：Customer Solutions Specialist|Executive
- 信息来源：上海财经大学
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eBay成立于1995年，被誉为全球互联网上最受欢迎的购物网站，拥有近3亿注册用户，几乎所有的商品都可以在eBay平台上交易。2008年eBay上销售的货物总值达到了600亿美元。eBay 成长为历史上发展最快的公司之一。它的旗下有PayPal, Stubhub, 等公司。
eBay China Technology Center Of Excellence(COE) 云集了中国最顶尖的技术人才，包括云计算，手机应用技术开发，数据分析挖掘，网络营运中心等各方面的优秀人才。在这里，技术人员参与优秀的大型软件设计，与美国，印度，以色列的eBay COE紧密合作，为eBay全球平台提供最先进的技术支持和解决方案。eBay 中国COE成立于2004年，已从40多人发展到现在的近400人。eBay 网络营运中心拥有来自中国和美国先进的技术力量，保证eBay全球在线平台时时正常运行。网络营运中心维护着上千台服务器，处理千兆级别的数据库，以高效的营运流量来保证每天百万交易量，上亿的点击量以及每秒10GB的数据流量。
PayPal是eBay旗下的一家公司，是倍受全球亿万用户追捧的国际贸易支付工具，作为世界第一的在线付款服务，PayPal是您向全世界超过1.5亿的用户敞开大门的最快捷的方式。最大的好处是，注册完全免费！
现在，PayPal已在全球190个国家和地区支持多达 24种货币进行交易。在eBay跨国贸易中，PayPal为您提供安全高效的一站式支付方案，集国际流行的信用卡，借记卡，电子支票等支付方式与一身。帮助买卖双方解决各种交易过程中的支付难题。目前在跨国交易中超过90%的卖家和超过85% 的买家认可并正在使用PayPal 电子支付业务。PayPal在2009年交易总值达到720亿美元，占全球电子商务交易总值的15%，其中24%属于跨境交易。PayPal因为它在网络行业和商业领域的卓越表现，受到了来自各方面的奖励，包括2006年的Webby Award和2010年经济创新奖。
招聘职位列表 招聘职位名称：Customer Solutions Specialist / Executive
| 招聘人数： | 不限人数 | 职位类型： | 全职 |
| 工作地点： | 上海 | 发布日期： | 2013-03-21 |
| 截止日期： |
职位描述： sha-hire@，标题拟为：姓名+apply for台湾CS。
JOB DESCRIPTION
JOB TITLE: Customer Solutions Specialist / Executive
ORGANIZATION: Global Operations
DEPARTMENT: Customer Solutions (CS)
I. POSITION OVERVIEW
As an Agent within Customer Solutions, your primary responsibilities will be assisting our customers
and helping to resolve their inquiries. By using the latest in modern communication and technology
tools, you will be able to provide our customers with accurate answers to their questions in both a
quick and helpful manner. As a frontline representative, you will be the primary point of contact for
our customers - it is critical that you help provide them with predictable, compassionate, and timely
resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent
within Customer Solutions exhibits strong communication skills, excels at customer interaction,
exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team
environment.
II. CORE DUTIES
？ Answer phone calls, emails, and case work from customers and work to resolve customer queries
in real time or pass the information to the most relevant PayPal department so it can be dealt
with appropriately.
Tasks involve: Research using the appropriate tools, limiting accounts as appropriate or lifting
limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging
relevant case related information. (90%)
？ Proactively recommend and educate the customer about features and benefits of products in
order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this
duty you will use Compass and IT systems to recognize the opportunities and transition the call.
Deliver on metrics set for offered and accepted opportunities. (5%)
？ Provide consistent feedback regarding overall customer satisfaction, tools and processes. (5%)
III. COMPETENCIES
？ Customer Focus
？ Listening
？ Problem Solving
？ Composure
？ Drive for Results
？ Functional / Technical Skills
IV. JOB REQUIREMENTS
？ Strong verbal (phone) communication skills utilizing active listening and clearly speaking to
customers
？ Strong written (email) communication utilizing proper grammar and punctuation
？ Ability to work independently while making sound business decisions on case information
？ Well-developed sense of urgency and follow through
？ Ability to multitask multiple systems, screens, and tasks during customer contacts
？ Time Management and Adherence to schedules
？ Ability to learn and adapt to new software technologies
？ Strong working knowledge of external systems, PC based internet and software applications
(Internet, Microsoft Office - Outlook, Word, and Excel).
？ Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack)
V. EXPERIENCE
？ 12+ months customer service experience required
VI. PHYSICAL REQUIREMENTS
This position requires sitting, typing and repetitive motions.
VII. POSITION SCOPE DETAILS
This job role can exist at different grade levels based on a set of expectations and an individual's
demonstration of these expectations. Differences between grades are determined by acquired /
demonstrated skills and competencies along with overall performance in the role. The above
statements are intended to describe the general nature of work being performed within the role. They
are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills
required, nor be the entire list of behaviours or expectations for which one may be measured upon
within the performance review process. Employees will be required to follow any other job-related
instructions and to perform any other job-related duties requested by their supervisor.
Paypal公司招聘台湾籍学生，如果我校台湾籍应届学生有兴趣，可以直接投递简历。也欢迎邮件去询问相关问题。
公司的简历收件箱是
