- 工作地点：成都
- 职位：Customer Service Representative
- 信息来源：西南民族大学
说明：
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1、有意者请将个人自荐材料电邮至yujie.zhen@
2、Job Title: Customer Service Representative - English
3、Main Duties:
l Analyzing and resolving problems timely
l Provide quick, complete answers in response to customer inquiries on rates and shipping, package tracking
l Retrieval, update and utilization of customer information from mainframe systems
l Will be required to answer inbound calls and make outbound calls.
l Will be required to answer inbound emails and send outbound emails to both internal groups and customers.
l Additional duties may include, but are not limited to filing, mailing, faxing, duplicating, processing forms and typing.
4、Skills:
l Diploma above
l Ability to speak fluently in English
l Excellent telephone manner
l Professional customer relationship skills
l Professional manner- articulate and concise
l Effective listening and communication skills
l Attention to detail
l Ability to work on own initiative and make decisions
l Ability to maintain professionalism under pressure
l Aptitude for problem solving
l Keyboard skills
l Must be available to work flexible shifts
6、Brief introduction of the enterprise
"Vision-X Enterprise Management, Ltd. (a.k.a. VXI China) is Asia's leading provider of Integrated Call Center Solutions and your partner for business success in the growing China marketplace. VXI China's client base boasts primarily leading Fortune 500 companies, offering a complete range of Call Center and technology solutions for IT, consumer and business products and services. VXI China tailors its products and services to meet the specific needs of our clients. Total Solutions include market research, telemarketing, after-sales service, customer sales and service, consulting expertise and technology product development.
VXI China is a recognized player in the China Call Center market and has received the prestigious Best Inbound and Outbound Outsourcing Customer Contact Center Award from the China Contact Center and BPO Industry Association for the past five years. With branch locations in Shanghai, Guangzhou and Chengdu, VXI China features quality, professional Call Center expertise and service from its more than 2,000 client service specialists countrywide.
To meet the growing international needs of its client base, VXI China features multi-language services in English, Chinese, Japanese, Korean, Thai and Indonesian. In addition to its China network, VXI also has Call Center operations in Thailand, Taiwan, and Hong Kong.
