eBay成立于1995年，被誉为全球互联网上最受欢迎的购物网站，拥有近3亿注册用户，几乎所有的商品都可以在eBay平台上交易。2008年eBay上销售的货物总值达到了600亿美元。eBay 成长为历史上发展最快的公司之一。它的旗下有PayPal, Stubhub, 等公司。

eBay China Technology Center Of Excellence(COE) 云集了中国最顶尖的技术人才，包括云计算，手机应用技术开发，数据分析挖掘，网络营运中心等各方面的优秀人才。在这里，技术人员参与优秀的大型软件设计，与美国，印度，以色列的eBay COE紧密合作，为eBay全球平台提供最先进的技术支持和解决方案。eBay 中国COE成立于2004年，已从40多人发展到现在的近400人。eBay 网络营运中心拥有来自中国和美国先进的技术力量，保证eBay全球在线平台时时正常运行。网络营运中心维护着上千台服务器，处理千兆级别的数据库，以高效的营运流量来保证每天百万交易量，上亿的点击量以及每秒10GB的数据流量。

 

PayPal是eBay旗下的一家公司，是倍受全球亿万用户追捧的国际贸易支付工具，作为世界第一的在线付款服务，PayPal是您向全世界超过1.5亿的用户敞开大门的最快捷的方式。最大的好处是，注册完全免费！

 

现在，PayPal已在全球190个国家和地区支持多达 24种货币进行交易。在eBay跨国贸易中，PayPal为您提供安全高效的一站式支付方案，集国际流行的信用卡，借记卡，电子支票等支付方式与一身。帮助买卖双方解决各种交易过程中的支付难题。目前在跨国交易中超过90%的卖家和超过85% 的买家认可并正在使用PayPal 电子支付业务。PayPal在2009年交易总值达到720亿美元，占全球电子商务交易总值的15%，其中24%属于跨境交易。PayPal因为它在网络行业和商业领域的卓越表现，受到了来自各方面的奖励，包括2006年的Webby Award和2010年经济创新奖。

招聘职位名称：Protection Services

招聘人数：	不限人数	职位类型：	全职
工作地点：	上海	发布日期：	2013-05-07
截止日期：

职位描述： sha-hire@.

Job Description

 

Job Title Protection Services Agent

APAC Job Title Sr. Protection Services Specialist / Executive

 

Position Overview

As an Agent within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries. By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner. As a frontline representative, you will be the primary point of contact for our customers - it is imperative that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries. An Agent within Protection Services exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

 

Core Duties:

• Reviewing and attaching customer responses to claims filed against them or on their behalf.
• Completing or canceling pending reversals when appropriate.
• Restricting accounts when appropriate.
• Closing of claims filed through PayPal's Consumer Protection Policies.
• Escalating appropriately to Fraud Investigations. 5 Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access

 

Please send CV to

 

招聘职位名称：Fraud Operations Intern

招聘人数：	不限人数	职位类型：	全职
工作地点：	上海	发布日期：	2013-05-07
截止日期：

职位描述： sha-hire@.

Job Description

 

Job Title Fraud Operations Agent

 

Position Overview

As an Agent within Fraud Operations, you will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Fraud Operations Agents are Customer oriented and work to deliver a better understanding of PayPal processes to our Customers. At the same time, you will educate Customers on how to maintain security and strive for loss prevention for both PayPal and its Customers. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

 

Core Duties

• Based on assigned queues, review PayPal accounts and determine the legitimacy of the account and account holder, the associated risk (using fraud indicators), and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed.
• Contact account holders in an effort to verify activity and mitigate loss. 20
• Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity

 

 

Please send CV to

 

招聘职位名称：Compliance Intern

招聘人数：	不限人数	职位类型：	实习
工作地点：	上海	发布日期：	2013-05-07
截止日期：

职位描述： sha-hire@.

Compliance Agent

Primary Job Responsibilities

 

1. Apply investigatory and pattern recognition skills when collecting data and building account takeover cases.

2. Apply problem solving and good judgment when making decisions to file SARs with the Singapore Treasury Department.

3. Review reported suspicious activity leads, perform an investigation and make a recommendation on course of action for SAR filing on money laundering cases.

4. Use judgment, based on guidelines, on locking accounts if there is a suspected OFAC violation.

5. Communicate via email with customers requesting documentation

6. Review documentation received and make a determination to unlock accounts restricted for suspected OFAC violations

7. Identifying and implementing reports to review PayPal accounts and transactions for potential violations.

8. Processing queue items in a timely manner including OFAC SDN, Bank of England, Kana and Spoof SR queues.

9. Maintain a working knowledge of all AML laws and regulations, including PayPal's AUP, related to the job

10. Interaction with peers, other PayPal departments and law enforcement conducted in a professional manner.

11. Communicate with customers, verbally and written, in a professional manner.

 

Send CV to

 

招聘职位名称：BRM Intern

招聘人数：	不限人数	职位类型：	实习
工作地点：	上海	发布日期：	2013-05-07
截止日期：

职位描述： sha-hire@ebay.com.

•I.                   GENERAL SUMMARY

 

AUP Agents are required to work through a number of different tasks to identify and resolve Acceptable Use Policy violations.  Agents will complete their investigation using multiple resources including customer contact, reviewing PayPal activity, external activity on any associated websites, eBay activity, and other tools to link violating activity.  Agents may be required to contact account holders to identify content of transactions or other potential activity.  Agents are responsible for resolving various escalations and any allowed appeals while through the use of internal communication and case tools.  The AUP Agent will make a determination for the appropriate action to take on a particular review.  AUP Agents will be subject to material which some may consider offensive in performing the essential job duties of this position.  Agents will be required to stay current with PayPal's Acceptable Use Policies and may be required to track or maintain various databases.  Flexibility to work non-traditional shifts.

 

 

 

•II.                SPECIFIC DUTIES

1. Responsible for ensuring customers are in compliance with the Acceptable Use Policy as outlined in our User Agreement.
2. Assist with the creation and maintaining of a comprehensive AUP compliance program including constantly enhancing processes and controls.
3. Effectively identifying and reporting policy violations based on the AUP decision matrix.
4. Processing queue items in a timely manner including Kana, Fraud Queues, Lead Reports, and SR queues.
5. Maintain a strong working knowledge of PayPal's AUP.
6. Maintain professional interaction with PayPal personnel and customers at all times.
7. Assist management staff with monitoring and implementation of procedures that address policy modifications. Assist with needed modifications/clarifications in policy.
8. Analyze data for evidence of lack of compliance with the AUP and assist with correcting such deficiencies.
9. Create and report SAR filings.
10. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes.
11. Maintain and promote a positive attitude while meeting production and quality goals.

 

Please send CV to sha-hire@ebay.com.

本站提醒:如何识别虚假招聘信息？求职必看，切勿受骗上当！

如何写一份简单、直接、高效的求职信？