[北京]汇丰银行北京分行招聘Greeter

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Retail Banking and Wealth Management
Divisional
Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

Greeter
We are currently seeking an ambitious individual to join this team in the role of Greeter.

Main Responsibilities:

• To greet customers at the first point of contact as soon as the customers approach the branch. To provide excellent service to customers through introducing appropriate bank.
• To provide assistance in queue management and branch merchandizing display. Meanwhile, the job holder should maintain HSBC internal control standards as well as Group Compliance Policy and operational risk control to minimize the likelihood of it occurring.
• To greet and welcome all walk-in customers as soon as the customers enter the branch in order to enhance the moment of truth to the customers and upgrade the Bank's overall service profile.
• To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and refer to relevant staff to complete the sales when appropriate
• To handle customers' requests and enquiries. To relate customers' queries and complaints to relevant branch staff or other internal departments for proper handling.
• To assist the queue management and maintain a high quality service and sales environment in the customer area of the branch.
• To perform other branch operational duties such as account opening maintenance as assigned after banking hours.
• Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
• Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

Job Requirements:

• Bachelor degree or above.(recognized by the state)
• Good command of English.
• Working experience in service/sales industries preferred.
• Strong interpersonal and communication skills

Premier Relationship Assistant
We are currently seeking an ambitious individual to join this team in the role of Premier Relationship Assistant.

Main Responsibilities:

• Help PRO to take care of the customer portfolios.
• Handle back office operations for PROs such as system inputting, faxing, data/report updating, issuing bank certificates, documents filing etc.
• Serve visiting customers when the PRO is occupied and handle simple transactions for the customers.
• Answer customer calls if PRO is not available.
• Answer incoming enquiry calls.
• Follow up referrals from other sources.

Job Requirements:

• Bachelor degree or above.
• Good command of English.
• Working experience in service/sales industries preferred.
• Self-motivated and teamwork.
• Strong interpersonal and communication skills.

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