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职位名称：韩国语技术支持
工作地点：大连
主要要求：精通韩语，英语能读能写，IT相关专业，之前有编程经验更好，2013和2014毕业的都OK
职位描述：
Key role:
The primary focus of the Global Customer Service engineer is to deliver proactive and reactive technical support to customers through online & telephone. From a remote location, responsible for resolution, guiding, assisting, advising customers to resolve their critical issues, and preventing issues through online service & telecommunication. Can be focal point for some critical issues and works with customer “end to end” throughout engagement
Duties:
· Delivers proactive or reactive customer services defined in GCS service offerings
· Serves in technical role for prevention, detection, identification and resolution of Oracle product-related issues through online & telecommunication
· Gets involved in any escalated SR that might impact customer’s environment
· Assists customers to resolve issues and interface with BDE(Bug, Diagnosis and Escalation), development and upper management if necessary
· Continues to develop extensive technical knowledge of Oracle products and their uses and share it through Oracle Knowledge Management System.
· Effectively and accurately communicates complex, technical topics to customers
Works with members of global team on a regular basis to achieve team results |
