[武汉]荷兰皇家飞利浦公司

Job Title: Field Service Engineer (Bachelor)

Target major 目标专业: 电力电子/电气工程/自动化相关(本科)

Opening No: 若干

Function: 客户服务

Responsibilities:

职责范围:

·         Own customer satisfaction & service quality KPIs for assigned account

·         Provide service support to team members as required

·         Develop and maintain good relationships with customers

·         Plan and deliver assigned service to customers with high quality, including Installation Preventive Maintenance

·         Prepare and provide kinds of Service Report on an accurate and timely basis

·         Attend training and develop relevant knowledge and skills.

·         Other tasks assigned by team & company

·         Work professionally and effectively to maintain a high installation quality

·         Communicate and work with service support engineer to raise VIPER case and solve difficult technical challenges

·         Maintain and improve customer satisfaction to keep high IQCS

·         Adopt team spirit to make sure whole team deliver same service quality

Requirements:

职责要求:

·                     Bachelor or above degree in Electronics or equivalent in electrical engineering, especially for Bio-Medical Engineering profession.

·                          Strong technical knowledge on Healthcare products

·                          Strong communication skill and Open mind to share with others

·                          Attitude Initiative, Positive, and Optimism,

·                          Clear and logic thinking

·                          Ability to handle multi tasks, against higher work pressure.

·                          Good execution skill

·                          Excellent English skill in reading, writing and speaking

·                          Willing to take responsibility ( 勇于承担责任)

·           Self-motivation and self-management (明确的自我激励和自我管理能力)

·           Travel Frequency出差频率:     >50%