[北京]A&C学科英语2014招聘

A&C学科英语，全面引进全球领先的教育出版商麦格希教育的少儿英语研发成果米迪英语Midi Englsih和全美唯一符合CCSS（共同核心州立标准）的小学阶段教材Wonders,旨在为广大的3-12岁幼儿园至小学阶段的学生和父母提供更专业，更高质量的英语课程学习。A&C学科英语结合了更科学的教材体系，更生动活泼富有互动型的白板课件，更健全贴心的教学和服务体系，让孩子们像母语一样学习英语，培养对话全世界的自信勇气和智慧。

联系人邮箱：acenglish@ 请在邮件标题中注明：应聘职位名称-姓名-专业-毕业学校 

Position: Course Consultant 课程顾问
Line of Business: A&C English
Reports to: Center Manager
Job Description 工作目标
A&C English Course Consultant provides the A&C English Experience to potential parents through a comprehensive solutions oriented demonstration and sales process. Once a parent has enrolled and becomes a member of the A&C English Center the Course Consultant maintains a strong relationship with the parent and learner to develop a long-lasting relationship with A&C English.
A&C学科英语课程顾问通过以解决问题的销售方式贯穿试听课程和销售环节，为潜在客户提供"A&C学科英语式体验"。一旦家长报名参与成为了A&C学科英语中心的一员，课程顾问将与家长和孩子保持密切联系，帮助他们与A&C学科英语建立一种长久的关系。

Key Responsibilities 主要责任
Business Responsibilities 工作职责
- Work closely with the operations and academic teams to deliver the A&C English Experience to both new and

existing parents to support monthly and quarterly center sales target achievement.

- Follow up with potential customer by telephone to schedule appointments and confirm appointments.
- Introduce A&C English course contents and teaching methodology to parents in strict accordance with A&C

English sales process and policies.

- Invite parent referrals to join A&C English
- Create and maintain accurate customer profiles within Sales System.
- Develop and maintain relationships with parents, as needed helps parents solve issues.
- Provide on-going feedback to the Center Manager in regards to center sales strategy and tools

- Support marketing activities in and outside of the center to enroll new parents into A&C English programs.
- Maintain a professional and polished A&C appearance at all times.
- Punctual to all scheduled shifts
- 与运营部门和学术部门紧密合作，为新的客户和现有客户传递A&C学科英语式体验，确保中心完成每月

和每季度的销售指标。

- 电话跟进潜在客户，安排预约时间，确认预约。
- 严格按照A&C学科英语销售程序和政策为家长介绍A&C学科英语课程内容和教学方法。
- 邀请家长推荐朋友来A&C学科英语学习
- 在销售系统中创建和保存准确的客户资料
- 与家长建立和保持良好的关系，及时为家长解决所碰到的问题。
- 提供有关中心销售战略和销售工具的反馈给中心经理。

- 为市场部活动提供中心内外的支持，吸引更多的家长报名A&C学科英语课程。
- 随时维持A&C学科英语专业和清洁的形象。
- 准时对待所有列入日程的工作。

Main KPIs (including but not limited to)主要的业绩指标（包括但不局限于）

- Achieve individual renewal enrollment targets

- Achieve individual new enrollment and product targets
- Achieve center cash-in sales target
- 达到个人续读指标

- 达到新生报名指标

- 达到中心现金收入指标

Job Qualifications　职位资格：
— 1 year minimum sales related work experience, with children's related business as a plus.
— A passion for working with children and their families / caregivers; Understand kid parent's experience and kid

  education.
— Flexible to work evenings and weekends.
— College degree or above required；Basic computer skills including MS Word and Excel.
— Basic spoken and written English
— 欢迎应届生投递简历；有儿童相关行业工作经验者优先考虑。
— 拥有与孩子及其家庭/看护者们一起工作的热情；了解儿童父母的经历以及儿童教育。
— 具备灵活的工作时间（晚上及周末）。
— 大专以上学历，掌握Word、Excel等基本电脑技能。
— 基本英语口语和书写能力

Core Skills 核心能力：

  High personal integrity

  Being responsible and accountable for execution
— Communication & Relationship building - well self-presenting self and listening/ understanding others, 

cultivates relationships to advance business goals.
— Working under pressure and effectively handle stress
— 为人正直

有责任心并能贯彻执行工作
— 沟通以及关系建构--善于自我表现和倾听/理解他人，建立利于工作开展关系及人际网络
— 能在压力下进行工作并可以有效地承受及舒缓压力

Functional Skills岗位技能：
— Basic Selling Skills

Basic Sales Knowledge

Understand life of kid parent and children, know about kid parent's experience and kid education
— Handling complaints
— Problem solving
— Exploring customer needs 
— Understand life of kid parent and children, know about kid parent's experience and kid education
— Sales process and policies
— Successfully handles initial inquires from parents as well as consultations and conferences with parents
— Follows up with potential customers including those scheduled for demos
— Delivering Customer Satisfaction
— Exceptional listening, presentation, and communication skills
— Maintains professional appearance

基本的销售技能

基本的销售知识

理解儿童父母和儿童本身；了解儿童父母的经历以及儿童教育
— 处理投诉
— 解决问题
— 探索客户需要
— 销售流程以及政策
— 成功回应家长初步的询问，以及提供相关咨询服务
— 跟进潜在的客户（包括那些参加试听课程的客人）
— 提供客户满意
— 突出的倾听能力，演讲能力还有沟通技巧
— 保持专业形象

 

Position: Course Consultant Team Leader 课程顾问主管
Line of Business: A&C English
Reports to: Center Manager
Job Purpose

A&C English Course Consultant Team Leader is responsible to oversee all day-to-day center sales activities for A&C English Language Learning Center. The Course Consultant Team Leader is in charge of leading, managing and coaching a team of Course Consultants to develop strong relationships with potential guests to achieve monthly center new enrollment sales targets by daily/ weekly sales performance review, sales process management, and provide immediate support in Course Consultant's routine work issues. The team leader will also be responsible to an individual new enrollment sales target as well.

Key Responsibilities

- Develop a monthly/weekly sales plan to achieve the course consultant team's sales objectives
- Daily sales team management
- Tracking and monitoring of individual course consultants KPI's including appointments bookings, appointment confirmations, appointment show up (total/ratio), and total enrollments (total/ratio) ensuring that they meet key benchmarks
- Provide daily support to course consultants to carefully plan each appointment and coach through role playing and sharing best practices
- Manage course consultants to ensure that the required follow up occur after the demo consultation
- Be responsible for hitting individual sales/new enrollment targets.
- Communicate continuous timely feedback to the Center Manager regarding center sales/new enrollment performance
- Support center manager to conduct weekly sales meetings
- Encourage best practice sharing within and across center teams
- Support center based and community marketing activities to enroll new learners into A&C English programs.
- Provide leadership to maximize referral-based enrollments

Main KPIs (including but not limited to)
- Individual new enrollment net cash-in sales

Job Qualifications　
—

• 2 years minimum sales related work experience with team management experience as a plus.
• A passion for working with children and their families / caregivers;
• Strong understanding of parents' needs for their child in education.
• College degree or commensurate experience required
• Basic computer skills including Word, Excel, and PowerPoint.
• Flexible to work evenings and weekends.
• Basic spoken and written English

Core Skills

• Strong communication and relationship building skills
• Ability to effectively work under pressure
• Can lead and participate effectively in meetings and group discussions.
• Strong team player
• Being responsible and accountable for execution
• High personal integrity

  

招聘职位：客户服务专员CR

Job Purpose 工作目标
A&C English Customers Relationship Officer (CR ) function as members of the Operations team within a center; The CR is responsible for ensuring the secure check-in and check-out of learners and their parents and creating a safe, engaging and child-focused experience.

A&C学科英语客户关系专员是中心营运团队的一员，前台接待负责确保学员和家长安全的报到和离开，在学习区营造一个安全的，互动参与型的和以孩子为中心的学习环境

Key Responsibilities: 主要责任
Service and Operational Standards 服务和营运标准
- Ensure learner safety and security in the reception area when needed.
- Ensure all guests are greeted in a warm and friendly manner in person or over the phone.
- Serve as an informational resource for all callers and center guests for up-to-date information regarding the  

Center schedule and other general Center information.
- Complete daily center opening or closing checklists and address any gaps in a timely manner through the appropriate channels.
- Document site maintenance issues and report to Maintenance Department.
- Participate in center marketing, academic and social events as needed.
- Ensure incoming packages and mail get to the appropriate recipient in a timely manner.
- Monitor center stock and supplies levels and place orders from the warehouse and suppliers.
- Conduct scheduled inventory checks and reconciliation.
- 确保学员在接待区域的安全和安保，如有需要在学习区提供帮助
- 确保所有的客人当面或通过电话受到温暖和友好的接待
- 向所有的来电或中心的客人提供有关中心日程安排及中心其他情况的最新信息
- 完成中心每天的开业和关闭检查清单，通过合适的渠道及时处理任何缺失
- 记录现场的维修事件，报告给地区维修经理
- 如有需要，参加中心的营销，学术和社会活动
- 确保中心收到的包裹和信件及时到达收信人
- 监控中心的库存和供货水平，向仓库和供应商订货
- 进行定期的库存检查和调节

Financial and Cashiering Processes 财务和出纳程序
- Collect fees from parents, ensure all necessary documentation is accurate and complete and issue receipts.
- Process refunds for parents, ensure all necessary documentation is accurate and complete.
-- Daily/ Monthly cash reconciliation and cash flow report.
- Custodian of bank draft, receipt and Fapiao.  
- Petty cash management and staff reimbursement.
- 从家长处收款，确保所有必要单据的准确和完备，出具收据
- 向家长退款，确保所有必要单据的准确和完备
- 每天/每月现金余额调节表和现金流报告
- 保管银行汇票，收据和发票
- 备用现金管理和员工报销

Main KPIs (including but not limited to) 主要业绩指标（包括但不限于）
- Consistently score 90% or higher on Mystery Shopper visits.
- 保持90%或更高的神秘访客的调查分数

Job Qualifications: 职位要求：
Experience with and passionate about working with children and strong team spirit.
Strong sense of customer service.
High level of personal integrity and credibility.
Ability to work under pressure and can accept flexible working time including weekends and evenings.
Service industry (or related) administrative experience.
Very Strong computer skills, especially in MS Office.
具备经验并拥有与孩子一起工作的热情，较强的团队精神
较强的客户服务意识
具备高度诚实可信的人格
能够在压力下进行工作并能够接受在周末和晚上工作的灵活工作时间
服务或相关行业行政管理经验
很强的电脑技能，尤其在微软office软件

Core Skills: 核心能力
Solution and detail-oriented with the ability to be flexible.
Ability to multi-task in a fast-paced and dynamic environment.
Oral and written communication skills in both Chinese and English.
注重解决和细节并不失灵活性
在快速多变的环境中能够执行多重任务
中英文的口头和书面表达能力

 

Position: TMK电话客服专员
Line of Business: A&C English
Reports to: Center Manager
工作描述The Opportunity
外呼（客服）专员将会辅助我们的中心市场部门进行电话邀约工作，根据公司提供的信息和家长进行沟通，邀约到中心观摩。另外，还会通过电话的形式解决客户问题，并在工作中做到及时反馈，解决问题。

工作职责Responsibilities：
1. 接听客户主动来电，为客户提供快速、准确和专业的咨询和服务；
2. 根据公司提供的客户清单，主动联系客户，电话邀约客人到学习中心参观咨询。
3. 积极配合其他部门及中心的工作、解决服务问题、缩短服务周期、提高服务效率；
4. 对客户服务过程中发现的问题及时反馈，并积极提出改进意见和建议；
5. 负责执行客服部其他相关工作，如客户满意度调查

职位要求Requirements：
◆ 专科或专科以上学历，有电话销售或电话客服类实习工作经验优先考虑；
◆ 具备销售意识，能承受工作压力，能有效合理安排时间并保证既定目标的实现；
◆ 工作热情，积极主动，具有良好的团队合作意识；
◆ 具备出色的电话沟通技巧，讲话有调理，亲和力佳；
◆ 声音甜美悦耳，普通话标准，无口音。
◆ 上进心强，敢于挑战高薪；
◆ 热爱儿童英语教育行业。

补充说明 Others：
1.广阔的职业生涯发展机会
2.完备的社会保险
3.有竞争力的薪酬

 

Position: Local Teacher 中教
Line of Business: A&C English
Reports to: Center Manager
工作目标：对在读学员的续费销售，通过提供高水平的客户服务，与各部门及时有效的沟通，减少客户投诉，保证较高的续读率.

Ensure high retention rate via high quality service.

 

工作内容：

课程管理

与学员及家长保持密切联络,了解学员及家长期望，处理投诉和学员要求。

Communicate with customer; maintain close relationship with customer; understand customer's expectation; cope with customer complaints and their requirements.

及时向家长汇报学员的学习情况。

Give student's learning feedback to their parents in time.

现场翻译，做外教与家长的沟通桥梁。

Translate between customer and foreign teacher.

当发现学员学习进度落后时，给予针对性的补课，全英文授课，以保证学员学习的有效性。

Ensure student's learning effectiveness, offer extra immersive lesson to students if necessary.

辅助外教老师保证上课的秩序，保证学员安全，观察并记录每个孩子的学习情况和进步情况。

Assist foreign teacher in classroom to ensure the security of students; observe students and record their learning outcome.

及时传递学校的各项信息:例如优惠政策,促销活动.老师病事假,换任课教师,长假安排等.

Pass school information to customer in time.

 

工作技能:

能承受销售压力，有服务意识，能有效维护客户关系。

欢迎优秀应届生应聘，有少儿英语培训机构工作经验者优先。

Be able to work under high pressure; huge sense of customer service; be able to maintain good relationship with customer.

Working experience with children education related company is an important plus.

联系人邮箱：acenglish@ 请在邮件标题中注明：应聘职位名称-姓名-专业-毕业学校 

 

 

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