- 工作地点：其它
- 职位：日语语技术支持
- 信息来源：大连海事大学
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【单位简介】
Oracle公司（甲骨文公司）是世界上最大的企业软件公司，向遍及145个国家的用户提供数据库、工具和应用软件以及相关的咨询、培训和支持服务。在2008年，甲骨文是继Microsoft及IBM后，全球收入第三多的软件公司。甲骨文公司1989年正式进入中国。
【职位需求】
职位名称：日语语技术支持
工作地点：大连
主要要求：日语一级，英语能读能写能说，IT相关专业，之前有编程经验更好，2013和2014毕业的都OK
职位描述：
Key role:
The primary focus of the Global Customer Service engineer is to deliver proactive an d reactive technical support to customers through online & telephone. From a remote location, responsible for resolution, guiding, assisting, advising customers to resolve their critical issues, an d preventing issues through online service & telecommunication. Can be focal point for some critical issues an d works with customer “end to end” throughout engagement
Duties:
1、Delivers proactive or reactive customer services defined in GCS service offerings
2、Serves in technical role for prevention, detection, identification an d resolution of Oracle product-related issues through online & telecommunication
3、Gets involved in any escalated SR that might impact customer’s environment
4、 Assists customers to resolve issues an d interface with BDE(Bug, Diagnosis an d Escalation), development an d upper management if necessary
5、Continues to develop extensive technical knowledge of Oracle products an d their uses an d share it through Oracle Knowledge Management System.
6、Effectively an d accurately communicates complex, technical topics to customers
7、Works with members of global team on a regular basis to achieve team results
【电子邮箱】
camilla.wu@, 邮件标题为：日语技术支持_学校_专业_学历
