Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.

Customer Service Intern:
• Be responsible for providing the entry level telephone technical support for hardware such as: Laptops, Desktops, PDA’s, and Printers, and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides effective telephone technical support for various clients and internal employees. Escalates complex problems to higher level of expertise within organization.

Key Responsibilities:
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent’s established technical knowledge boundaries.
• Handles calls within product/client phone queues as directed.
• Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution
• Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.

Skills and Capabilities Required:
• Quick learner
• Basic IT background (OS, Application software, Networks & IT infrastructure) preferred
• Be capable to speak, read and write in English
• Excellent typing, written & oral communication skills are required and customer services oriented.
• Be able to work in a flexible shift pattern.
• Good team work spirit.

实习期薪资：3000元/月
工作地点：张江高科
 
 
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