[上海]EMC公司招聘倒班英语客服

Scheduling and Dispatch Specialist (Contractor) - 倒班英语客服 

General  Summary

Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.

Job Description

·         Handling incoming communication from customers and internal support groups regarding technical issues

·         Schedule onsite visits of engineers and spare parts delivery

·         Keeping records of all activities in the reporting system

·         Dispatching problems timely to the relevant Support Groups

·         Manage notifications for escalations

SKILLS

·         Education Required: College or above

·         Fluent communication skills in English, CET-6 or above preferred

·         Excellent verbal and written communication skills and professional telephone manner

·         Working knowledge of Microsoft Applications such as Excel/Outlook

·         Working experience in Call Center or Shared Service preferred

·         Ability to work under pressure

·         Logical thought processes and ability to drive total quality management

·         Ability to multitask

·         Confidence in holding cold calls

·         Ability to negotiate/influence

·         As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.

 

If you are interested in this position, please send your resume with the title “ ***(Your name) + S&D Specialist” to Maggie.Fu@. 这是个全职的工作哦！

 

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