- 工作地点：上海
- 职位：
- 信息来源：苏州经贸职业技术学院
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上海希楷实业有限公司招聘信息
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2013-12-12 |
企业简介：希楷是完整软、硬件解决方案的供应商,为亚洲电子厂商包括原设备生产商(OEM)、原设计生产商(ODM)和电子制造服务提供商(EMS)提供优质的元器件、工程设计、软件应用及供应链管理服务。 希楷与供应商及电子厂商紧密协作，为新的科技与趋势作出定位，并帮助客户把这些最先进的科技揉合于他们的产品当中。专业的研发团队不断创造崭新的解决方案以帮助客户提高成本效益及缩短产品上市时间。希楷研发的完整解决方案及参考设计方案可应用于工业、无线通信以及消费电子等领域。 希楷的总部设于中国上海，在香港设有物流仓储中心，在中国北京设有销售办事处。本公司为著名法国500强公司在华设立的全资子公司。
JOB DESCRIPTION Position: Junior Coordinator（Roadside Division） Reports To: Roadside Supervisor Based in: Suzhou Job Purpose: To provide an efficient, professional and proactive customer focused response to requests for medical assistance, and to coordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures. The department is open 24 hours a day, 7 days a week (including public holidays). Assistance Coordinator will be privy to sensitive company and customer information; therefore discretion must be used in communicating with external entities Position Responsibility: a. To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards. b. To assist customers as necessary by taking actions to provide high level services according to their needs and strive to always exceed their expectations c. Input the correct actions and correspondence into computer based system to ensure the clients and supervisor are updated accurately and timely on progress. d. Work in a team environment to ensure proper case handling e. Work towards achieving on all Objectives set for department and individual f. Work on projects as assigned by team leader and/or Call Center Supervisor/Manager g. Report to the Team Leader or/and Supervisor for any complication and complaint regardless of valid or invalid complaints. h. Other works assigns by team leader or/and Supervisor Education & Experience a. college graduate or above b. Motor or Assistance industry background will be a plus. Call center experience preferred. Competencies a. Excellent communication skills; Experiences in call center/customer services are advantage. b. Strong sense of customer service skills; Ability to handle diverse people, excellent customer service experience c. Should analyze the customer problem properly and provide logical solutions d. Possess a sense of commercial awareness e. Excellent PC skills(Word, Excel, Internet), including strong typing ability f. Available to work weekdays and weekends; overnight shift is required g. Possess cooperative spirit of teamwork h. Focus on customer i. Results orientation j. Share to succeed 2．Junior Coordinator（Medical Division，要求英语口语流利）-10个空缺职位
JOB DESCRIPTION Position: Junior Coordinator（Medical Division） Reports To: Medical Supervisor Based in: Suzhou Job Purpose: To provide an efficient, professional and proactive customer focused response to requests for medical assistance, and to coordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures. The department is open 24 hours a day, 7 days a week (including public holidays). Assistance Coordinator will be privy to sensitive company and customer information; therefore discretion must be used in communicating with external entities Position Responsibilities: I．Alarm Center Coming Calls Monitoring a. Answer all incoming and outgoing calls for lifestyle, travel, medical assistance. b. Assistant clients by taking actions to provide the high level and satisfied services in line with the requirement and within the entitlement of the insurance policy. c. Back up to answer the RSA coming calls without delay if their lines are all busy. d. Report to the supervisor for any complication and complaint. Regardless of valid or invalid complaints. II. Case handling and Service Delivery Assurance a. Handle and Review cases on daily basis i.e. completion of services, follow up of each cases, completion of record on file, etc. b. Report to Supervisor for any major case or claim immediately c. Make case summary termly. Record the valuable information for the medical team. d. Prepare the transmission. Hand over cases on shift. III. Provide orientation training and refreshment training a. Implement on job training for the new staff. c.Assistance Supervisor to prepare the relevant document V. Assist recovery of Domestic Claim Case a. Review the Domestic claim case on daily basis. Ensure the client is well informed the claim document. b. Clarify and prepare the documents to insurance company for outstanding payment disbursement. c. Other works assigns by Supervisor VI. Invoice sort-out & Payment application a. Coordinate with Medical director to evaluate the medical bills. b. Prepare the payment application in due course c. Assist supervisor to sort out the original bills. d. Assist in the collating of long term opening cases
Education & Experience 1. At least one year of working experience with college graduate or above 2. Medical, automobile or travel industry background will be a plus. Call center experience preferred.
Competencies 1．Excellent command of English and Mandarin (verbal and written), third language is an advantage 2. Excellent communication skills; Experiences in call center/customer services are advantage. Strong sense of customer service skills; Ability to handle diverse people, excellent customer service experience 3. Should analyze the customer problem properly and provide logical solutions 4. Possess a sense of commercial awareness 5. Excellent PC skills(Word, Excel, Internet), including strong typing ability 6. Available to work weekdays and weekends; overnight shift is required 7. Possess cooperative spirit of teamwork 8. Focus on customer 9. Results orientation 10. Share to succeed
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