[北京]TE Connectivity招聘Customer Service Coordinator-汽车事业部

Company Profile

 

TE Connectivity is an industry leader with an entrepreneurial spirit, fueled by innovation and collaboration. Our emphasis on forward thinking has attracted the brightest industry minds, allowing them to thrive and create breakthrough solutions that deliver a competitive advantage to our customers.

 

 

TE Connectivity is a global, $13 billion company that designs and manufactures over 500,000 products that connect and protect the flow of power and data inside the products that touch every aspect of our lives. Our nearly 90,000 employees partner with customers in virtually every industry-from consumer electronics, energy and healthcare, to automotive, aerospace and communication networks-enabling smarter, faster, better technologies to connect products to possibilities.

 

Title：Customer Service Coordinator-汽车事业部

Location: Beijing

 

 

Overview

This position is the central point of contact for all daily operational requirements from
inquiry and pre orders needs through all post order activities. Key performance
responsibilities of this role to achieve the goal of Customer Satisfaction improvements
through good order fulfillment and intime responding to customer inquiry.

 

Responsibilities & Qualifications

Sales Order Processing
(i) Process order fulfillment via telephone, fax, e-mail, EDI and customer website;
(ii) acknowledge customer orders after receiving information from Material Department;
(iii) prepare quotations for standard items, machine sales and tentative sales;
(iv) deal with customer queries relating to deliveries, price and product information; And doing price control and maintainess
(v) Coordinate with internal parties to improve on time delivery performance till orders completed, focus on urgent parts and avoid extra cost;
(vi) Regular backlog review and overdue backlog clean up; Contol customer liability and risk based on related agreement.
(vii) take whatever steps are necessary to prevent cancellations/ lost business and communicates information to Field Sales;
(viii) review early warnings for new ship dates and reason codes and proactively relates this information to the customers and sales engineers;
(ix) RMA/CR/DR/FOC handling and follow up;
(x) establish new accounts based on customer supplied information; request and coordinate material master creation into SAP system;  

(xi) work with customer, sales team and finance department to resolve delinquent account receivable in order to ensure customer satisfaction
with TE's services.

 

Complaint Handling
(1)Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return,refund,replacement,customer claims, find other solution to avoid customer line down) in order to ensure customer satisfaction with TE's services.
(2)Deal with customer claim, work with related department to find the right way to close it.
(3)Solve case in time.

 

Customer Relationship Maintenance
(i)Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, e-mail and fax;
(ii)work to gain knowledge of account requirements/special situations and apply to customer requirements;
(iii)develop skills and knowledge to better solve customer issues;
(iv)arrange sample/catalogue and technical information for customers upon Sales' request;
(v)participate in customer visits to TE facilities and customer locations; 
(vi)represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.
(vii)evaluate and accept customer special request

 

Internal Coordination
Stengthen relationships with Supply Chain(Materials), Field Sales, Finance, Logistics, Support Hubs, EDI, and other TE functions in order to get effective support from other departments and satisfy customer requirements. Learning Logistic/Finance/Commercial/Shipping knowledge
Knows Strategy well and work with sales team closely to meet BU target

 

Policy and Procedure
Get knowledge about and follow up company policy and order procedure to verify requests from customers, fields sales and other functions, and get proper approval for any exceptional cases in order to make fully compliance to the policy and procedure.

 

PO/Contract Review
Before order entry, review each customer contract / PO to make sure it is in line with SAP system setup and terms and conditions requested by company; apply for approvals for any special terms and conditions in order to make contract management in line with TE's policy and procedure.

 

Record Maintenance
(i)Secure all sales order data entered into SAP system timely and correctively;
(ii)control data error to minimum with help of SAP report;

(iii)file all hard copy documents and records according to ISO and company policy requirements in order to ensure sales order data and documents can be kept completely, accurately and in line with the company retention polices.

 

Projects Follow Up
Perform special functions as required by BU, participates in and supports sales team to manage special projects in order to team up with sales team to maintain customer satisfaction.

Minimum Requirements

 

Education, Technical Qualification & Experience:

-Bachelor degree
-Computer skills including Data Entry and knowledge of Windows operating system is a must.
-MS Excel proficiency preferred.
-Knowledge of ERP system preferred.
-Good English skill in reading, writing and speaking.

 

Personal Attributes & Competencies:

-Detail oriented, extraversion, warm, amiable, Accountability, Team work spirit, Coherent and orderly, good communication skill, interpersonal skill, Persistence, Ethics and Integrity. Ability to handle multiple tasks and pressure

 

If you're interested in this position, please send you CV (both Chinese & English) to

staffingchina@ with the title of " Customer Service Coordinator-汽车事业部_ Name_ University ".

 

 

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