- 工作地点：上海
- 职位：
- 信息来源：unisys
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工作地点：上海
邮箱：lee.li@
Japanese customer service Intern/日语客服实习（接受大二大三学生）
The Role:
· Be responsible for providing the entry level telephone technical support for hardware such as: Laptops, Desktops, PDA’s, and Printers, and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software.
· Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
· Typically provides effective telephone technical support for various clients and internal employees. Escalates complex problems to higher level of expertise within organization.
Key Responsibilities:
· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
· Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent’s established technical knowledge boundaries.
· Handles calls within product/client phone queues as directed.
· Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution
· Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.
Skills and Capabilities Required:
· Quick learner
· Basic IT background (OS, Application software, Networks & IT infrastructure)
· Be capable to read and write Japanese
· Excellent typing, written & oral communication skills are required and customer services oriented.
· Be able to work in a flexible shift pattern.
· Good team work spirit.
Korean customer service Intern /韩语客服实习生 (接受大二大三在校学生)
职位描述：
- 提供远程基础技术支持，根据公司要求，应答客户咨询电话，解决客户提出的问题
- 定期申报问题，协助调研及问题总结
- 保证客户对公司产品服务的满意度，及时向主管反应无法解决的问题
技能要求：
- 韩语相关专业毕业
- 优秀的韩语口语及书面能力
- 良好的韩语会话、读写能力，通过韩语能力等级考试或者熟悉商务韩语电话用语者尤佳
- 掌握PC软硬件的基本知识和运行环境
- 熟练使用windows和office
- 良好的责任心，团队合作精神和沟通能力
English Customer Service Intern/英文技术服务实习生 （接受大二大三在校生）
Job Responsibilities:
1.提供远程基础技术支持，根据公司要求，应答客户咨询电话，解决客户提出的问题
2.定期申报问题，协助调研及问题总结
3.保证客户对公司产品服务的满意度，及时向主管反应无法解决的问题
Knowledge, Skills and Other Pre-requisites:
1. 优秀的英语口语及书面能力
2. 良好的英语会话、读写能力，通过英语能力等级考试或者熟悉商务英语电话用语者尤佳
3. 掌握PC软硬件的基本知识和运行环境
4. 熟练使用windows和office
5. 良好的责任心，团队合作精神和沟通能力
6. 较好的发现、解决问题能力
7. 如有基本的英语会话、读写能力更佳
