[上海]达科电子亚太总部招聘系统监控NOC实习生

达科电子全球官网：ww***com[点击查看]
达科电子（上海）有限公司：ww***.cn[点击查看]

职位简述：
美国达科电子现招聘系统监控NOC实习生1名，NOC: Network Operation center负责为达科全球客户提供实时系统监控、故障分析及排查及远程技术支持服务。该学生不仅需要协助NOC团队完成上述工作，也将有机会与客户直接沟通，协助完成客户服务商务事宜。
作为全球领先的LED显示产品制造商，达科电子致力于从低年级学生中寻找并培养具有潜质的人才，列入正式员工人才储备计划。因此，如果你是通信工程、信息工程或其它电子/电气类专业2015届毕业生，且拥有良好的中英文沟通表达能力，我们真诚欢迎你加入到我们的团队中来！我们希望实习生能够保证每周2-3个工作日的出勤，且能保持6个月及以上的实习期。

Job title：NOC Monitor& CSR Intern
Department ：Customer Service
Job Duties:

NOC:

• Monitor System performance of display systems using Daktronics Intelligent Device management system (IDM) and Webcam where available.
  
  运用达科电子IDM智能设备管理和Webcam系统来对显示产品工作状况进行监控；
  
• Construe information from Daktronics Intelligent Device management system (IDM) to determine if issues need to be elevated.

通过对IDM所提供的信息进行分析与评估，判断该该故障是否需要升级；

• Provide technical direction and support if needed to the on-site technical service companies.

为现场工程师及服务供应商提供技术指导与协助；

• Recognize hardware and software warnings prior to failure to prevent system downtime.

能够及时识别并处理软硬件故障警告，以免系统瘫痪；

• Utilize tools such as Visiconn, a content management system, and both internal and regional service and support personnel, for controlling and managing display networks.

运用Visiconn管理系统，派遣内部和区域服务技术人员，更好地管理显示网络；

• Accurately update and maintain technical activities log in Quickbase or Amdocs.

准确更新及维护Quickbase和Amdocs系统中的技术活动日志。

CSR:
1. Assisting Customer Service Representative and work independently handle customer service commercial issues, which including:

• Coordinate with logistics, PM or other cross functions for delivery, order changing etc.
• Update data timely and accurately at systems including AMDOCS, Services, timing report etc.

协助客户服务代表处理客户疑问，包括：

• 协助供应链、项目及其他交叉部门处理运输、订单变化等问题；
• 及时准确地更新系统信息，包括AMDOCS，Services，timing report等；

2. Assisting CSR translate materials using English and Chinese.
协助CSR进行相关资料中英翻译；
3. Completing other works assigned by CSR or Service Manager.
完成CSR和客户服务经理安排的其他工作。

Requirements:
1. Majored in Communication/Information Engineering, Electronics/Electrical Automation Engineering preferred.
2. Skill of MS Office, ability to learn other software quickly.
3. Fluent spoken and written English, CET-6 passed is a must.
4. Passionate, eager and enjoy for dealing with technical things.
5. Loyal, out/easy-going, self-motivated, active, flexible, well organized and fast learner.
6. Problem solving oriented person with always positive and responsible manner.
7. Ability to handle stressful situations professionally and calmly.

Location：
上海市普陀区未来岛高新技术产业园（地铁11号线祁连山路站）

 

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