汇丰银行（中国）有限公司广州分行招聘Customer Service Representative

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汇丰银行（中国）有限公司广州分行 —— Customer Service Representative（江门）

招聘专业：金融学，经济学等相关专业		招聘对象：应届生
学历要求：本科		工作地区：江门
招聘人数： 1		投递方式： ann.an.hu@
联系人： ann		联系方式：
添加时间： 2014/5/12		截止时间： 2014/7/31
浏览次数： 6

岗位要求：

该职位需要较好英文水平，粤语交流，本地生源优先考虑，周五工作制，请有意投递者在subject写上"姓名职位名称专业"，谢谢！

Customer Service Representative HBCN : 00004F9X

(No. of Vacancy: 1; Location: Guangzhou Jiangmenheshan Sub-branch )

We see a future with so much to offer. Do you?
Around the world, growth is bringing new prosperity; businesses are pioneering new trade routes; and new centres of wealth and influence are emerging. At HSBC, we’re inspired by the ways the world is changing for our business and for our customers. That’s why we’re looking to connect with the best and the brightest people from across the globe. With so much to offer, we’re ideally placed to help you realise your ambitions.

Retail Banking and Wealth Management
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an ambitious individual to join this team in the role.
In this role, you will:

1. To file the department related documents in a systematic order
2. To assist the executive to update Business Recovery Plan and other paper works
3. To handle incoming and outgoing correspondences and the document transfer between RBWM and other departments, send out facsimiles and distribute incoming ones in order
4. To attend to the incoming telephone calls to customers’ satisfaction
5. To prepare the buy-smart order for RBWM take charge of what received and deliver to related person
6. To handle ITT for counter
7. To prepare daily and monthly reports for supervisor’s checking
8. To have a strong sales sense and skills to cross-sell and proactively refer potential customers to Customer Relationship Officer or Manager to support sales and promotion strategies

To be successful in the role, you should meet the following requirements:

1. Bachelor degree (recognized by the state) holder

2. General understanding of Banking Operations and retail products
3. Understanding of local rules and regulations
4. Good communication skills with internal/external customers
5. Self-disciplined, motivated and well-organized
6. Acceptable verbal and writing English

You’ll achieve more at HSBC.

HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited

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