[上海]汇丰银行（中国）有限公司2014招聘

Contact Centre Service & Sales Representative

(客户联络中心客服专员) 若干

 

Job Duties:

 

n ·To deliver and maintain a high standard of telephone banking service to (potential) customers, understand their financial needs and provide suitable solutions

n ·To build a good customer relationship, take every opportunity to generate income for our business through effective cross-selling

n ·To explore new business opportunity and generate appointment leads therefore, for the branch colleagues to convert the leads into successful sales

 

 

Premier Relationship Assistant

(客户关系助理) 若干

Job Duties:

 

n To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work.

n To answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail.

n To proactively identify sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied.

n To back up PRO who is on leave or during lunchtime.

 

Greeter

(客户服务助理) 若干

Job Duties:

 

n To greet and welcome all walk-in customers as soon as the customers enter the branch in order to enhance the moment of truth to the customers and upgrade the Bank's overall service profile.

n To proactively identify sales opportunities, cross-sell bank products and services most beneficial to customers, and refer to relevant staff to complete the sales when appropriate.

n To handle customers' requests and enquiriesand relate customers' queries and complaints to relevant branch staff or other internal departments for proper handling.

n To assist in queue management and maintain a high quality service and sales environment in the customer area of the branch.

n To perform other branch operational duties such as account opening maintenance as assigned after banking hours.

 

Teller

(柜台客服)若干

Job Duties:

 

n To provide efficient counter service by performing skillfully, promptly and accurately for all counter transactions; and by handling customer enquiries professionally and solving their problems to their satisfaction

n To provide back-office support by performing account maintenance and other required duties

n To support branch service and sales strategies in cross-selling and proactively referring potential customers to Advance Officers and Premier Relationship Officers.

 

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