- 工作地点：北京
- 职位：
- 信息来源：HSBC
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HSBC
Client Service Officer, Payment and Cash Management BJG (8-12 months contract,
full time)
(Indicative Grade: Band 7)
Report to:
Department:
Job Duties:
l To
assist Client Service Manager for daily PCM client service activities,
explore cross-selling opportunity among existing PCM clients to achieve
annual target, and to grow the portfolio revenue which is aligning with
PCM ROP target.
l To
establish solid relationship with PCM top tier clients, handle all PCM
products and system related customers' queries in a professional and
effective manner on daily basis.
l To
provide customized services to valued customers and help to resolve customers'
operational problems by coordinating with different business groups within
the bank and overseas offices.
l To
assist Client Service Manager in PCM portfolio management, driving for
PCM revenue growth by identifying new business opportunities when dealing
with customers.
l To
identify service gaps and escalate for resolution, contribute constructive
suggestions and feedback to PCM products enhancement and system development.
l To
work with Client Service Manager conducting regular service review with
top tier clients, to understand customers' requirement and improve service
level.
l To
proactively notify customers on major system enhancement and changes in
operation processing.
l To
proactively update customers on major regulatory changes.
Job Requirements:
l Bachelor
degree or above
l Good
knowledge of transaction banking products; i.e. payments, cash management,
trade and account operations.
l Strong
interpersonal skills and ability to liaise effectively with personnel across
functions ; good team player and proactive to support team mates
l Strong
mindset of customer service, ownership of issues and good problem solving
skill
l Business
oriented mindset
l Good
command of spoken and written English and presentation skill in English
and Chinese
l Good
analytical skills and computer knowledge (i.e. Microsoft Office, Excel,
word and PowerPoint.)
有意者请发送简历+照片至: hsbcbjghr@
邮件标题为: 职位名称+姓名+学校+专业
如未聘用,简历恕不退回。若在一个月内未收到面试通知可视为申请未通过,
恕不接受来电来访。
