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Scheduling and Dispatch Specialist (Contractor) - 倒班英语客服
General Summary
Provides front end non-technical support for EMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
Job Description
- Handling incoming communication from customers and internal support groups regarding technical issues
- Schedule onsite visits of engineers and spare parts delivery
- Keeping records of all activities in the reporting system
- Dispatching problems timely to the relevant Support Groups
- Manage notifications for escalations
SKILLS
- Education Required: College or above
- Fluent communication skills in English, CET-6 or above preferred
- Excellent verbal and written communication skills and professional telephone manner
- Working knowledge of Microsoft Applications such as Excel/Outlook
- Working experience in Call Center or Shared Service preferred
- Ability to work under pressure
- Logical thought processes and ability to drive total quality management
- Ability to multitask
- Confidence in holding cold calls
- Ability to negotiate/influence
- As a 24*7*365 organization, shift work, holidays, weekends responsibilities is required.
If you are interested in this position, please send your resume with the title " ***(Your name) + S&D Specialist" to Maggie.Fu@emc.com. 这是个全职的工作哦！
