Responsibilities:
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production.
- Repairs and updates equipment at customer facility. Evaluates equipment to determine type and extent of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and for which no standard procedures exist.
- Repairs of system level problems are based on CSE technical knowledge, education and training.
- May access and determine the problems existing in customers processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
- Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
- Prepares fields service reports on customer support activity, make recommendations for improvement.
- Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines. May provides guidance to less senior CSE.
- Travels by car or commercial transportation to customer facility.
- Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
- May dispatched on calls based on assigned account and tools.
Requirements:
- Bachelor degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required.
- Level 3 Certification is required and needs re-certification every 18 months.
- Proficient in computer MS office and other applications.
- Strong communications skills.
- Proficient in the English and Korean language.
- Responsible working attitude, strong team spirits and good potential to provide guidance to team members.
- Ability to work under pressure. |
