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JOB DESCRIPTION
职位描述
Position: Field Service
Engineer
职位: 显微镜系统现场服务工程师Report to: Sales Manager
汇报对象:销售经理Location: Putuo, Shanghai
工作地点:上海市普陀区Effective:
2014/10/21-2014/12/31
有效日期:2014/10/21-2014/12/31Thorlabs, Inc. is a broad based photonics technologies company. Founded in 1989, Thorlabs’ product offerings now exceed 16,000 items. An international company with approximately 1,100 employees, Thorlabs has anufacturing and sales offices in the United States, United Kingdom, Germany, France, Sweden, Japan,
and China. Its product portfolio covers an extensive array of products ranging from simple optical and mechanical components to integrated test and measurement systems. As photonic devices push into new markets, Thorlabs’ plan is to enter early with support equipment and services that are required to ensure the ultimate success of our customers.索雷博(Thorlabs)公司成立于1989年,我们的分支机构遍布全球7个国家,在美国、英国、德国、法国、瑞典、日本和中国拥有制造工厂和销售中心,员工总人数达到1100多人。公司产品多达16000多种,从简单的光学元器件、机械器材、到精密的成套检测和测量系统,我们的产品包罗万象,应有尽有。作为光电子行业新兴市场的开拓者,索雷博一直走在研发创新的前沿,凭借先进的设备和客户至上的服务理念,为客户的成功之路添砖加瓦。
PURPOSE OF THE POSITION
职位目标The Field Service Engineer is tasked with developing and implementing a great china field service strategy for the evolving life science product lines. The successful candidate will develop programs for after sales installation, PM and service contracts to support a growing line of imaging systems, optical tweezers and ultrafast lasers. The candidate must have a solid understanding of the life science industry, optics and microscopy experience is preferred. Although the location of the position is in Shanghai, China, a significant amount of travel is required.
显微镜现场服务工程师负责制定和实施中国区的现场服务策略,这些服务专门针对我们不断更新的生命科学产品线。成功的候选人将负责制定用于售后安装、PM和服务合同的计划,对我们不断发展的成像系统、光镊和超快激光器的产品线提供支持。候选人需深刻理解生命科学领域的知识,具备光学和显微镜相关经验者优先。本职位工作地点在上海,需要频繁出差。
JOB RESPONSIBILITIES
职责描述?
Mainly provides technical and engineering support to customers in great china of installation, maintenance, trouble shooting & technical support.主要对中国区客户提供安装、维护、故障排除和技术支持等服务。
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System acceptance test on customer site together with sales.在客户所在地与销售一起进行系统验收测试
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Customer call and remote support客户打电话求助时提供远程支持
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Operator training at customer and demo sites在客户所在地和演示现场进行操作人员的培训
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Maintenance customer satisfaction from service side.从服务端维持客户满意度
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Generation and maintenance of relevant service documentation撰写和维护相关服务文档
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Improve customer response time提高客户响应时间
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Gather market information during the service and feedback to responsible sales.服务期间收集市场信息,并反馈给负责的销售
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Execute customer return visit together with sales for the marketing purpose.以营销为目的,与销售一起回访客户
In addition to the essential functions and duties listed above, all positions are also responsible for:
除了上述基本职务外,所有职位还需要:?
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
工作量和工作质量一直需要达到公司标准,按照公司所有政策和规程进行工作。?
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
在完成工作职责和任务的过程中遵守公司政策、规程和职场行为规范。
The Company retains the right to change or assign other duties to this
position. 我公司有权更改本职位的职务,或分配其它职务。JOB REQUIREMENTS
职位要求
? Ability to handle up to 50 lbs. boxes
能处理重达50磅的货箱? Minimum 3 years hands-on experience aligning, maintaining and servicing optical equipment including lasers, and microscopes
在光学设备(包括激光器和显微镜)的对准、维护和服务方面具有至少3年亲身经验? Prior field service experience
此前有现场服务经验? Direct customer relationship experience
具备直接的客户关系经验? BS in Engineering Technology, EE, Biomedical Science, Physics
工程技术、电子工程、生物科学、物理学的学士学位
Ability to think and execute tasks independently
具备独立思考、独立执行任务的能力
Is able to listen actively, to communicate clearly, to cope with conflicts and to
initiate solutions
能够积极倾听,清楚沟通,妥善应对冲突,提供解决方案
Proven leadership and ability to orchestrate resources and motivate teams
卓越的领导力,能协调资源、激励团队
Ability to resolve complex issues within functional area and/or area of expertise
能够解决工作职责和/或专业领域内的复杂问题?
Ability to develop and execute multiple priorities and approaches to meet objectives
能够制定和执行多个优先事项和方法,以达成目标?
Proven ability to effectively communicate across a distributed workforce
能与全球员工进行有效沟通
Is able to initiate communication, to summarize results, to drive processes
能积极沟通,总结工作结果,推动流程
Must be willing to travel60% of the time
愿意60%的时间出差Compensation and Benefits
薪酬福利? Base salary based on his/her role, individual performance and competencies, as well as market competitiveness
依据个人绩效和能力提供具有市场竞争力的薪资? Mandatory social insuranceand housing fund in accordance with PRC Laws.
根据国家规定缴纳五险一金? Optional supplementarymedical insurance
员工可自愿选择参加高端医疗保险? Annual medical check-up
每年一次的健康体检? 10-15 days of annual leavedays per calendar year
每年10至15天年假
WORK LOCATION
工作地点A101, 100#, Lane 2891, South Qilianshan Rd Shanghai 200331
上海市祁连山南路2891弄100号A101, 200331
If you are interested in
this position, please update your resume and forward to China-HR@如果对本职位感兴趣,请将简历发送至China-HR@
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