[广州]广州原点软件有限公司

Customer Care Representative
OriginLab Corporation - GZ office

We are seeking an energetic, self-motivated Customer Care Representative to join our team, to keep pace with expanding customer base. The focus is to build and maintain relationships with key customer sites, with a view to help scientists and engineers make optimal use of our products.

Responsibilities include:
1. Help customers get started with the Origin Software
2. Performance and Manual testing on Origin license and website.
3. Providing professional advice on installation settings/license technical issues
and solve the user serial numbers related issues.
4. Build and maintain relationship with new and existing customer sites
5. Responsible for sales, marketing programs and timely feedback to supervisor

Desired Skills and Experience:
1. Bachelor or above is preferred
2. Physics/Math related background, Origin background is a plus
3. Excellent verbal and written communication skills(CET 4/6)
4. Strong problem solving skills，Good communication skills and team-work spirit.
5. Good computer skills
 
License技术支持/销售代表

职责：
1. 协助客户使用Origin
2. license测试和网站测试（功能性测试）
3. 在安装设置/授权许可的技术问题上能提供专业意见并解决用户安装设置，序列号相关问题。
4. 建立并维护新老客户关系表
5. 负责Origin销售工作，及时反馈上级主管销售方案

要求：
1. 本科或本科以上学历优先
2. 有Origin使用背景，数理化专业优先
3. 良好的英语水平(CET 4/6)，口语佳者优先
4. 具较强的分析能力及解决问题的能力，良好的沟通、表达能力和团队合作精神
5. 良好的计算机技能

有意者请将简历投到: hr@   电话：020-38792565

Our Company:
OriginLab is a world-wide leading developer of data analysis and graphing software. Our products provide a comprehensive solution for scientists and engineers who need to analyze, graph, and professionally present data. We are committed to providing the best support and solutions to our customers. We strive to exceed customer expectations.

Our Location：Guangzhou