- 工作地点：北京
- 职位：Customer support associate
- 信息来源：北京邮电大学
说明：
此信息由北京邮电大学审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者北京邮电大学核实，并请同时联系本站处理该转载信息。
Customer support associate
单位简介：
Misys is one of the world´s largest and longest-established providers of industry with specific software. Founded in 1979, Misys serves the international banking and healthcare industries and the UK general insurance industry. In Asia, Misys focuses on areas of Core Banking and Treasury and Capital Markets. As we continue to expand our business in the Asia Pacific Region, we invite highly motivated professionals to join our team.
Our strategy at Misys is to provide innovative, integrated solutions and services that set us apart as the leading application software and services provider to the financial services and healthcare industries. In financial services we serve over 1,200 customers, including all of the world’s top 50 banks. In healthcare, AllscriptsMisys, the company in which we own a controlling interest, serves more than 150,000 physicians, 700 hospitals and nearly 7,000 post-acute and homecare organisations.
Over 6,000 Misys people serve customers in 120 countries delivering real and lasting value. We aspire to be the world’s best application software and services company, delivering results for the most important industries in the world.
Our strategy at Misys is to provide innovative, integrated solutions and services that set us apart as the leading application software and services provider to the financial services and healthcare industries. In financial services we serve over 1,200 customers, including all of the world’s top 50 banks. In healthcare, AllscriptsMisys, the company in which we own a controlling interest, serves more than 150,000 physicians, 700 hospitals and nearly 7,000 post-acute and homecare organisations.
Over 6,000 Misys people serve customers in 120 countries delivering real and lasting value. We aspire to be the world’s best application software and services company, delivering results for the most important industries in the world.
招聘专业： 金融、会计、MBA等相关专业
招聘人数： 1
开始日期： 2014-12-09
截止日期： 2015-02-10
工作地点： 北京
联系方式：
lily.li@
职位描述：
Job description
?Providing quality service to clients and enhancing customer experience through effective communication and analysis and resolution of support cases.
Roles & responsibilities
?Learn Product in depth (functional)
?Analyze functional cases and provide quality resolution in accordance with agreed customer metrics
?Have a fair and controlled backlog – ensure outstanding cases are followed through to their logical end.
?Work as part of a team to resolve client issues affecting the product
?Engage with our internal and external customers to resolve issues
?Engage with peers in other product groups to resolve issues that span multiple products
?Work closely with the Development and the PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement .
?Provide accurate and complete information to the Development team, where required, to enable them to fix the software without delay.
?Maintain up to date information on problem resolution in Salesforce and keep customer and Team Lead up to date on resolution status.
?Identify potential Premium Support Services or Product Sales opportunities arising from customer calls. Ensure that these are passed on to the appropriate groups for action in order to drive increased revenue.
?Document known issues and solutions and ensure adequate internal communication of problem resolutions. Convey customer feedback to management.
?Strive to improve product and service quality and client satisfaction.
?Create new solutions to enhance the Knowledge database ensuring a faster service to the customers in the future
?Submit accurate timesheets within prescribed deadlines.
?Ensure data capture quality at case and account level in Salesforce
?Adhere to internal policies and procedures.
?Respect and Promote the visions and values of Misys
?Undertake any other task assigned by your line manager.
?Providing quality service to clients and enhancing customer experience through effective communication and analysis and resolution of support cases.
Roles & responsibilities
?Learn Product in depth (functional)
?Analyze functional cases and provide quality resolution in accordance with agreed customer metrics
?Have a fair and controlled backlog – ensure outstanding cases are followed through to their logical end.
?Work as part of a team to resolve client issues affecting the product
?Engage with our internal and external customers to resolve issues
?Engage with peers in other product groups to resolve issues that span multiple products
?Work closely with the Development and the PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement .
?Provide accurate and complete information to the Development team, where required, to enable them to fix the software without delay.
?Maintain up to date information on problem resolution in Salesforce and keep customer and Team Lead up to date on resolution status.
?Identify potential Premium Support Services or Product Sales opportunities arising from customer calls. Ensure that these are passed on to the appropriate groups for action in order to drive increased revenue.
?Document known issues and solutions and ensure adequate internal communication of problem resolutions. Convey customer feedback to management.
?Strive to improve product and service quality and client satisfaction.
?Create new solutions to enhance the Knowledge database ensuring a faster service to the customers in the future
?Submit accurate timesheets within prescribed deadlines.
?Ensure data capture quality at case and account level in Salesforce
?Adhere to internal policies and procedures.
?Respect and Promote the visions and values of Misys
?Undertake any other task assigned by your line manager.
技能要求：
Candidate expectations
?Experience: 0-2 years
?Academic qualifications : MBA (or equivalent) in Finance and/or Banking
?Functional Domain: Treasury & Capital Markets, Accounting
?Should have a basic understanding of accounting concepts
?Should have a basic knowledge of foreign exchange and derivative banking operations
?Prior work experience in Supporting Customer on a Treasury and Capital Market product is preferred. (Work experience on Opics would be an added advantage)
?Prior work experience in FX and Treasury Operations would be preferred.
?Should be very good at analytical and problem solving skills.
?Any certifications will be a plus.
?Should be willing to travel locally on short term assignments
?Salary at Market levels
?Mandatory Soft Skills:
oShould be fluent in English and Mandarin
oGood verbal and written communication skills
oAspires to learn, Fast learner
oPossesses right attitude and is a team player
oDisplays very good analytic skills
?Should be amenable to moving within the function to another product, should the need arise.
有意向的同学请将简历投至：lily.li@ 标题格式：学校-专业-姓名-电话 （请务必保持此格式，以确保简历能被HR接收）
?Experience: 0-2 years
?Academic qualifications : MBA (or equivalent) in Finance and/or Banking
?Functional Domain: Treasury & Capital Markets, Accounting
?Should have a basic understanding of accounting concepts
?Should have a basic knowledge of foreign exchange and derivative banking operations
?Prior work experience in Supporting Customer on a Treasury and Capital Market product is preferred. (Work experience on Opics would be an added advantage)
?Prior work experience in FX and Treasury Operations would be preferred.
?Should be very good at analytical and problem solving skills.
?Any certifications will be a plus.
?Should be willing to travel locally on short term assignments
?Salary at Market levels
?Mandatory Soft Skills:
oShould be fluent in English and Mandarin
oGood verbal and written communication skills
oAspires to learn, Fast learner
oPossesses right attitude and is a team player
oDisplays very good analytic skills
?Should be amenable to moving within the function to another product, should the need arise.
有意向的同学请将简历投至：lily.li@ 标题格式：学校-专业-姓名-电话 （请务必保持此格式，以确保简历能被HR接收）
其他信息：
▷Y▷ing▷J▷ie▷S▷heng○com▷
