[上海]EMC公司招聘Associate S&D Specialist – Japanese Speaking （倒班日语客服）

 

Associate S&D Specialist - Japanese Speaking （倒班日语客服）

Job Location:

 

Scheduling and Dispatch Specialist

Responsibilities:

• Handling incoming communication from customers and internal support groups regarding technical issues
• Schedule onsite visits of engineers and spare parts delivery
• Keeping records of all activities in the reporting system
• Dispatching problems timely to the relevant Support Groups
• Manage notifications for escalations

Requirements:

• Very good Japanese language
• Basic English language
• Excellent verbal and written communication skills and professional telephone manner
• Customer service experience and expertise
• IT literate

 

• Working knowledge of Microsoft Applications such as Excel/Outlook
• Ability to work under pressure
• Logical thought processes and ability to drive total quality management
• Ability to multitask
• Focus on virtual/remote customer service
• Ability to build relationships
• Confidence in holding cold calls
• Ability to negotiate/influence
• Pride in representing EMC brand
• Flexibility
• Availability for shift work is essential for this team (nights and weekends)

If you are interested in this position, please send your resume with the title " ***(Your name) + Japanese S&D Specialist" to Maggie.Fu@ . 这是个全职的工作哦！