[南京]思杰 (Citrix)

  Position Summary

 

The Citrix Internship Program is designed to provide students a real opportunity to be exposed to cutting edge technology, the opportunity to work with highly talented individuals, and meaningful hands-on experience. Interns will also become a source of talent for the future.

 

The Technical Support is responsible for providing technical assistance on Citrix products to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments, uses fundamental technical troubleshooting skills obtained through performance of the role to isolate, analyze, and provide resolution to customer issues

 

The responsibilities of Citrix Tech Support Engineer Interns will cover all the non-customer facing, backend of the Tech support works. 

 

It’s expected the student interns could be working in Citrix office full time in college summer/winter holidays, and commit 1~2 days/week working time in other time. The targeting candidates are Master or Bachelor students who will graduate in 2016.Citrix Interns will got higher priority to be interviewed in Citrix fulltime employee campus recruiting.

 

Primary Duties / Responsibilities

· Study the Citrix products and technology.

· Perform backend technical research of sub-cases under the general instruction and oversight from Tech Support Engineers.

· Help to maintain the lab network and operation.

· Help Tech Support Engineers to build test environment.

· Help to monitor the case queue, filter the request of our region and inform Tech Support Engineer of new pending cases.

· Generate case statistic report to help manage business healthy.

· Triage the customer incoming request, create case with the details in CRM system.

· Summarize the top support issues by data mining of the existing customer case information

· Write technical and procedural documents under Tech Support Engineers’ coaching.

· Help to administrate the department file share contents.

 

Qualifications (knowledge, skills, abilities)

 

· Strong communication and good Japanese skills.

· Possesses good problem solving and analytical skills.

· Good knowledge in any of the following areas

  Networking, Windows, Linux, Database or programming.

· Any kinds of Industry Standard Certification (CCA, MCSE, CCIE etc) will be a plus.

·

Requirements (Education, Certification, Training, and Experience)

 

· M.S. or Bachelor candidate, in Japanese language study or related fields are desired.

· Passion for customer advocacy

· High level of mental maturity

有兴趣的同学请以邮件发送中英文简历到Nanjing_Recruiting@，并在邮件标题包括【TS Intern_日语】姓名，学校并加上专业字样，例如【TS Intern_日语】张三 南京大学 计算机学院。

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