[沈阳]德科斯米尔（沈阳）汽车配件有限公司

德科斯米尔集团是全球汽车行业的合作伙伴。我们的客户主要有宝马、奔驰、奥迪、通用、大众等等。我们的生产基地遍布全球，目前有50000多名员工。

德科斯米尔（沈阳）汽车配件有限公司是在2003年注册的德国独资企业，主要为华晨宝马汽车公司生产的3 系和5系汽车提供汽车线束及内饰品。

 

IT User Service/信息用户支持 (m/f)

Shenyang/沈阳

（该职位需要较强的英语沟通能力，入职后需参加国外培训，并与外籍人员一起工作。）

 

In order to support setup the user service center in China, we are looking for expert who can meet the challenges of the changing market with openness, flexibility and enthusiasm. 

Task:

§  Accept, classify and process IT service requests and incidents in the area of Office and/or shop floor systems, subject to the effective ITSM processes, standards, IT directives.

§  Act as a single point of responsibility for all users worldwide.

§  Accepting, classifying, processing and forwarding service requests and incidents (e.g. consultancy requests on IT standard products, processing standard changes, access management, etc.)

§  Processing first and, if necessary, second level support for service requests and incidents, providing solutions/workarounds, if necessary with the help of documented solutions in the solution database

§  Documenting solutions / workarounds according to the specified guidelines.

§  Supporting the Office and/or shop floor systems by means of remote access and/or on-site support units (e.g. PCs, Notebooks, scanners, MDE units, tape library, etc.)

Profile:

§  Bachelor education in IT and related major; 

§  1-3 years experiences and related in IT supporting and problem solving;

§  Familiar with several solution options including occasional inspection of the situation/cause of the problem；

§  Familiar with the standardized procedures and processes and general work instructions;

§  Fluent English communication in both oral and written;

§  Good knowledge of MS Office products;

§  ITIL Skill is beneficial;

有意向的同学请将简历发送至ma.vicky@