[上海]上海胜蓝信息技术服务有限公司

上海胜蓝信息技术服务有限公司成立于2000年，是一家为客户提供IT服务及产品的专业公司。“科技重在应用 服务贵在真诚”是我们的经营宗旨。
    公司主要业务包括，IT软硬件产品的销售；服务器、网络、语音等系统集成；Windows/Linux/Unix等不同平台的系统与应用建设、维护；综合布线、门禁、监控等弱电系统设计与实施等。
    作为专业的IT服务商，胜蓝一直紧密跟随业界的技术、产品发展进步。通过各类项目的实施，尤其是与IBM、HP、EMC、Symantec、Oracle、Cisco、Commscope等知名厂商的直接合作，胜蓝的技术团队不仅技术优秀，而且流程规范；胜蓝的销售团队经常换位思考，为客户提供顾问型销售服务。
    过硬的技术，真诚的服务，换来了客户的信任，我们长期合作的客户包括：美国花旗银行、荷兰安智银行、中国香港永隆银行、德国商业银行、上海浦东发展银行信用卡中心、招商银行信用卡中心、三井住友海上火灾保险、长生人寿保险、高伟绅律师事务所、英国品诚梅森律师事务所等金融及高端服务业企业。
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Job responsibility
    1. Working as BAU supporting and project delivery in voice team.
    2. Working on voice system (Avaya/Cisco PABX and voice adjuncts, NICE recording system) daily operation and project delivery independently as well as working with regional and global supporting team in and vendors, which includes,
    a. Voice system maintenance and troubleshooting;
    b. Voice system upgrade according to guideline;
    c. Voice system capacity planning;
    d. Voice system related inventory and data maintenance;
    e. Voice system allocation and billing;
    f. Voice service delivery upon biz requirements and initiatives;
    g. Voice system COB supporting;
    3. Scope covering whole group China.
   
    Qualification & Skill required
    1. Being computer science or engineering related university degree.
    2. Rich Avaya or Cisco based voice system knowledge and practical working experience, 3 years working experience for daily operation and project delivery on a medium or large sized voice environment,supporting experience in contact center will be advantage.
    3. Knowledge and working experience for a daily operation on VoIP environment.
    4. Strong operational processing concept on change management, incident and problem management.
    5. Avaya ACACN/ACACS or Cisco CCVP certification is a plus.
    6. Knowledge and working experience for voice adjunction system, such as NICE recording system, IVR system or CMS system, is better.
    7. Sense on QA and information security.
    8. Documentation accountability.
    9. Self-motivated and highly responsible.
    10. Teamwork and hardworking, available for OT.
    11. Sound interpersonal communication and coordinated skills.
    12. Sound English both in oral and written.