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Category: PTA Export Customer Service Representative
Location: Zhuhai
Business: Petrochemicals
Major: Majors in international trading, marketing management, finance and logistic is a plus
Challenge Program
This is a 3.5-year graduate program with three placements, providing early career development opportunities for high potential young graduates to accumulate cross BU knowledge/skills to be future leaders or senior experts as subject discipline. With structured development plan, graduates will benefit from a broad base of support and trainings from senior leaders, line manager, mentor and colleagues. All these personal mentoring, structured learning programs, expert advice and regular appraisals will help prepare you for great success with BP.
Role Synopsis
PTA export customer service representative (CSR) plays a key role in facilitating order to cash process and ensuring a smooth running of export business. Acting as first person to contact in BP, CSR coordinates PTA export business for 3 BP assets, handles over 15 export accounts and interacts with 8-10 shipping lines. Extensive internal and external interfaces and exposures make diverse career paths available for the commercial challenger from logistic specialist, logistic commercial and management, to PTA marketing and market development. The following knowledge and experiences can be expected during the 3.5 years development duration:
- To learn the basics of export operations, commodity logistics, and PTA market context.
- To liaise with domestic and oversea PTA customers for contract preparation, payment tracking, delivery planning and account balance reconciliation.
- To coordinate with BP PTA assets, agents and shipping lines to ensure timely delivery.
- To act as the key contact point to solve problems for customer and deal with complaints.
- To prepare export documents and manage internal and external document flow.
- To maintain sales/purchase and cost database and conduct data analysis.
- To learn how to propose and develop optimization/simplification ideas and conduct basic economic evaluation.
Requirements
- Bachelor degree above and major in international trading, marketing management, finance and logistic are preferred
- Basic understanding of logistic management, supply chain process and export business.
- Interested in Aromatics & Acetyls business, commodity logistics and commodity trading.
- Open minded and willing to learn and show initiatives for self-improvement.
- Strong communication & interpersonal skills, good team player
- Fluent English, both oral and written
- Open to working location during the program