- 工作地点：北京
- 职位：Technical Service Specialist （技术服务专员）（北京）
- 信息来源：前程无忧(51JOB)
说明：
职能类别:大学/大专应届毕业生
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Major accountabilities
Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
Champion utilization of remote support tools to proactively improve instrument up time
Proactively improve expertise through continuous learning and certifications
Requirements
Bachelor’s degree or equivalent relevant experience required.
Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
Practical experience of interfacing with customers preferred.
Basic English skills are preferred (written and oral). Proficiency in local language required.
Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
公司简要介绍：
公司名称:雅培贸易（上海）有限公司
公司类型:外资（欧美）
公司介绍:关于雅培
?健康让人们和社区收获更多。我们在营养品、诊断、医疗器械和药品等领域不断带来新的解决方案，帮助全世界不同生命阶段的人们过上美好的生活。
?雅培公司于125多年前由芝加哥医师华莱士.雅培博士创立，如今是全球最大的多元化医疗保健公司之一。全球员工总数约74,000人，公司致力于塑造健康未来，推动创新，在雅培服务的150多个国家里，创新不断地改善着人们的健康，为人们的生活带来深入的影响。
?我们认为健康不仅仅意味着通过疾病治疗而获得康复，而是视帮助人们保持健康为己任，从而使得人们的生活带来深入的影响。
?早在20世纪30年代雅培中国就在中国开展业务，并自1988年经营至今。
关于雅培诊断
?雅培诊断在100多个国家有22,000多个机构客户，是体外诊断领域的全球领导者，面向医院、参考实验室、血库、诊疗室提供各种创新的仪器系统和检测方法。采用雅培诊断的产品，客户可以实现自动化检验，方便快捷，经济高效，灵活机动。中国的医疗保健专业人士使用雅培的创新诊断仪器系统和检测方法，进行疾病的早期发现、诊断和治疗检测。
解更多信息，请访问公司网站ww***com[点击查看]
