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Job description:
- Involved in incident management and problem management, identify and resolve end users' IT service
problems in accordance with defined service level (2nd-Level-Support, Link to 3rd- Level-Support),
- Coordinate with central supporting team to support the local implementation of IT new products and solutions.
- Support internal marketing and communication initiatives to internal customers.
- Provide IT consulting service to internal customer
- Contribute to system standards, IT policies and processes (ITIL, data security, process of desktop management
related etc.).
Required knowledge competencies and attributes:
- Bachelor's degree or equivalent experience (information technology preferred)
- Familiar with Microsoft operation system and Office products (Lync, SharePoint, OneNote)
- Strong communication and presentation skills
- Good in English writing and speaking