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Job Requirement
1、Customer Communication – Be the key point of contact for customer SQE / Purchasing staff with regards to quality matters. Build good relationships with customer contacts.
2. Customer Complaints – Ensure that customer complaints are reported and taken actions in a timely manner. Lead 8D activity to ensure good root cause analysis and effective corrective / preventive actions.
3、Carry out verification of effectiveness of actions taken
Internal quality driven – To drive internal quality improvement based on internal quality performance
4、NPI – Participate in Design /Gate reviews ensuring that customer quality requirements are captured in the NPI plan and are properly
translated into manufacturing requirements.
5、Process Control – Participate in development of FMEAs and Process Control plans to ensure robust process controls are implemented to ensure customer requirements are met.
6、Project data collection and analysis -- Setup and maintain project database, include internal DPPM, customer feedback… then feedback to internal team and do related improvement
7、Customer audit -- Lead customer process audit and visit, join system/EHS audit to fully understand customer's requirement
Job Accountability
Education and Training:
University degree or above
Experience and Skill:
1. At least 3 years experiences in quality management
2. Good knowledge of ISO9001
3. Familiar with quality and analysis tools such as FMEA, SPC, DOE, 8D, control plan and etc.
Personality and Competency:
1.Good written/oral English
2.Good communication skill and customer oriented
3.Good office-software operation
4.Good reporting skills