[广州]卡尔蔡司光学科技（广州）有限公司

职能类别:售前/售后技术支持工程师 本职位要求，理工科背景，英语口语能交流的应届生或往届生 ? Provide the CZV commercial organizations which are in the scope of clearing center a “single-point-contact” for handling the issue orders which requires central support. ? Manage requests for the orders which required central support in a structured and efficient way by speeding up and prioritizing resolution. ? Document and measure the orders which was handled by central support, which will serve as input to identify bigger/systematic issues ? Reducing and balancing work-load on the local Customer care teams and enable them to focus more on their routine works. ? Support commercial organization across the globe for their queries related to order entry and also on those orders which cannot be entered in standard systems. ? Support Rx labs to ensure all orders has been received and produced successfully. ? Incident clearing support should be provided to those orders which ends up with error messages. ? Order clarification and consultation should be provided to the sales organization and Rx lab network team. ? Ensure best practice systems and work flows are applied throughout the CCC structures. ? Measure, monitor, and improve performance of the CCC structures as per the agreed business targets. ? Play an important role in developing and maintaining the company’s image and reputation in the marketplace. REQUIRED QUALIFICATIONS: ? Bachelor's degree or equivalent within a technical discipline (Optometry should be preferred). ? Good in English language (both speaking and writing). ? Should have hands on experience on ZEISS order entry tools. ? Should have basic knowledge about ZEISS Rx production process. ? Should have basic knowledge on ZEISS Rx calculation logic. ? Displays a high level of initiative with a strong focus on internal/external customer service and operational excellence. ? Proven ability to develop and maintain a culture of continuous improvement. ? A clear communicator with a consultative and inclusive style. ? Computer literate, including SAP, MS office.

公司名称:卡尔蔡司光学科技（广州）有限公司 公司类型:外资（欧美） 公司规模:150-500人 公司介绍:Carl Zeiss is a leading international group of companies operating worldwide in the optical and opto-electronic industry. Carl Zeiss AG is headquartered in Oberkochen, Germany. The Carl Zeiss Group consists of six business units that operate with sole responsibility. They are generally ranked first or second in the three strategic markets of biomedical research and medical technology, system solutions for semiconductor, automotive and mechanical engineering industries, and optical consumer goods such as eyeglass lenses, camera lenses and binoculars. With sales organizations in the most important markets around the world, have production plants in Europe, North America, Central America and Asia. Carl Zeiss Vision International is one of the divisions of Carl Zeiss AG, headquartered in Aalen. As a global leader of the optical industry, Carl Zeiss Vision with a strong presence in all major markets, full product and technology portfolios, and well-known trade and consumer brands. 卡尔蔡司集团(Carl Zeiss AG)是全球视光学和光电子工业领域知名的跨国公司,总部设在德国Oberkochen，拥有6个独立的事业部，包括显微镜、医学器材、光学眼镜、光电子设备、半导体以及工业测量仪。集团在生物制药技术、工业系统解决方案和视光学生活消费品三个领域处于国际领先地位。卡尔蔡司集团的销售遍及全球30多个国家，在欧洲、美洲和亚洲都设立了制造基地。 卡尔蔡司光学是集团的事业部之一，总部设在德国Aalen。作为全球视光学行业的领导者，卡尔蔡司光学在世界主要市场均占据了主导地位，向客户提供多层次的先进技术和全系列的产品，品牌形象深受业界及消费者高度尊重与信赖。 卡尔蔡司光学科技（广州）有限公司（CNRX）是德国卡尔蔡司光学的全资子公司，2007年11月正式投产，计划投资总额2200万欧元，占地面积11,150平方米，现拥有员工400余人，计划员工600人。 我们的产品主要面向欧洲、亚太区和美国市场等全球终端客户。 我们的目标：建成日产品量18000片眼镜片的车房、成为集团内最大车房之一、为欧洲、亚太地区和美国供应高质量、低成本，提供具有竞争力的服务。 公司融合蔡司集团多年的国际管理经验和中国文化，关注员工身心健康及职业发展，提供共同快速成长的平台。我们期待责任感强、工作态度积极主动、有团队精神的人才加入我们，一起创造一个令人振奋和辉煌的未来。 公司基本福利： - 年终双薪； - 按规定为员工购买多种社会保险/为员工购买住房公积金； -为全体员工购买附加商业保险 - 5天8小时工作制； - 有薪年假，有薪病假及婚假、产假等多种假期； - 工作日提供往返市区班车； - 员工生日活动； - 部门团队建设； - 魅力蔡司/工会组织丰富多彩的业余活动。 如果招聘职位比较急，需要做电话面试的，有可能会出现手机电话138029****联系，请理解。