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APT - Service Engineer
机器人事业部 - 驻点服务工程师
Job Objective: Make sure Durr equipment and system run well, keep deep relationship with customers, care their demands. Meanwhile, create new sales points.
职位总体目标:在售后服务阶段保证设备和系统的良好有序运转,并与客户保持良好关系,时刻关心客户诉求,并适当发掘新的需求点。
Job Responsibilities:
岗位职责:
1. Provide after sales service to responsible customers and solve small modification problems independently;
为所负责区域提供机器人售后服务,独立解决小型改造工程;
2. Handle the claimed parts during the warranty;
处理质保期间的索赔件;
3. Response the technical clarification of spare parts;
负责备件的技术澄清;
4. Service responsible clients, pass their voice to internal departments;
服务所在区域客户,并把客户需求传递给内部其他部门;
5. Create potential service demand, support sales team.
开发潜在服务工作并为所在区域销售提供支持。
Job Qualifications:
任职资格:
1. Bachelor degree with major in Mechanical Design, Automatic or Electrical;
本科以上学历,机械设计、自动化或电气相关专业;
2. Good English skill in listening, oral, reading and written;
良好的英文听说读写能力;
3. Good at MS Office. PM, Auto CAD and CATIA is a preference.
熟练掌握MS Office,会PM、Auto CAD 和 CATIA 者优先。
Offering professional service to customer and insure our duty completed according to our acceptance.
能够为客户提供最为专业化的服务,并确保我们的任务能够按照我们的承诺完成。